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English to French translations [PRO]
Tech/Engineering - Telecom(munications) / Call Centres | | English term or phrase: Right party connect rate (%) | Peu de contexte dans le document à traduire et je manque de temps pour les recherches.
Existe-t-il une expression consacrée ?
Merci d'avance pour votre aide, je vous donne quelques infos que j'ai trouvé en passant :
Right Party Connect
The party or person who is the nominated decision maker in the relationship with your business whom you have called and have spoken to
http://www.genroe.com/glossary/call-centre-definitions-and-g...
Une autre piste (extrait) :
Based in our Ponsonby contact centre, you will be responsible for making outbound calls using a predictive dialler system. The role will involve identifying that we are speaking to the ‘right party’ and upon confirmation transferring the call to the debt collection team. You'll then create and maintain accurate records. Call centre experience would be an advantage although full training will be provided.
http://www.seek.com.au/Job/kick-start-your-career/in/aucklan... |
|  AlrxKudoZ activityQuestions: 5 (none open) ( 2 closed without grading) Answers: 122
| | Local time: 01:56
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| | Selected response from:
 Didier Fourcot
Local time: 01:56
| Grading comment | 4 KudoZ points were awarded for this answer |
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| Discussion entries: 0 |
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| Changes made by editors |
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| Jun 20, 2011 - Changes made by Didier Fourcot: | | Created KOG entry | KudoZ term => KOG term |
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