KudoZ home » English to German » Computers: Software

1st/2nd/3rd line of Support

German translation: 1./2./3. Supportebene

Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs
(or are passionate about them). Participation is free and the site has a strict confidentiality policy.

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	1st/2nd/3rd line of Support
German translation:	1./2./3. Supportebene
Entered by:	Translations4IT

Options:
- Contribute to this entry
- Include in personal glossary

14:07 Oct 14, 2002

English to German translations [PRO]
Computers: Software / Software

English term or phrase: 1st/2nd/3rd line of Support

Software support

Translations4IT KudoZ activity Questions: 681 (8 open) (8 without valid answers) (5 closed without grading) Answers: 1001
Local time: 16:13

1./2./3. Supportebene

Explanation:
Je nach Komplexität oder (Un)lösbarkeit eines Problems wird man als Kunde von einer Hotline zur Behebung einfacher Probleme/Fehler sukzessive zu den 100%igen Spezialisten (vom Hersteller) weitergereicht (die zuschlagen, wenn sonst gar nichts mehr gehen will).

--------------------------------------------------
Note added at 2002-10-14 14:12:46 (GMT)
--------------------------------------------------

siehe auch: http://www.symposion.de/slm/slm_05.htm