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English to German translations [PRO]
Bus/Financial - Human Resources / Bonusprogramm | | English term or phrase: abandoned call / abandon rate | Participants will have a metrics target based on Abandoned Call. They will be evaluated through the weekly call monitoring process. They have to achieve a quarterly average score on abandon rate as defined by their sales leader. 15 % of the participant's SIC target is linked to the achievement of this target.
Kann mir jemand erklären, was damit gemeint ist? Generell geht es um Bonuszahlungen für partner support associates (siehe meine andere Frage von heute morgen). |
| Gela54KudoZ activityQuestions: 352 (none open) ( 21 closed without grading) Answers: 172
Germany
| | Local time: 03:26
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| | Verloren gegangener Anruf | Explanation:
Mein Vorschlag steht im Call Center Lexikon:
Abandoned Call = Verloren gegangener Anruf. Ein Anruf, der vom ACD-System erfasst, aber nicht vom Mitarbeiter bearbeitet wurde, da der Anrufer aufgelegt hat, bevor er mit einem Mitarbeiter verbunden wurde. -> Lost Call |
| Selected response from:
  Condi007
Local time: 02:26
| Grading comment Danke für die Erklärungen und deine Hilfe.
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The translation workplace 
peer agreement (net): +1
