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Improves performance against SLAs

German translation: Einhaltung bestehender SLAs in höherer Qualität

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	Improves performance against SLAs
German translation:	Einhaltung bestehender SLAs in höherer Qualität
Entered by:	anisco

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13:08 May 31, 2006

English to German translations [PRO]
Law/Patents - Law: Contract(s) / Middleware, SOA

English term or phrase: Improves performance against SLAs

Hallo,
es geht nun um IT-Prozessmanagement...

IT Process Management Products include:
Automated process workflows – based on PRM-IT best practices
Automation adapters – integration with xyzi operational management products
Process portlets – human interaction

Improves time to resolution
Automates incident correlation for fast problem identification
Improve first contact resolution rate

Increases availability of critical business services
Accurate classification and prioritization of incidents

***Improves performance against SLAs***
(Service-Level-Agreements)

Reduced financial impacts
Higher business satisfaction with IT services

Gains IT fixed cost efficiencies
Better staff utilization
Reduced overall incident volume

Danke!

anisco KudoZ activity Questions: 1045 (none open) (46 closed without grading) Answers: 6334 Germany
Local time: 06:25

bessere Erfüllung bestehender SLAs / Erfüllung bestehender SLAs in höherer Qualität

Explanation:
performance = (Vertrags)erfüllung (im Zusammenhang mit "agreements")

Man kann natürlich noch länger formulieren, z. B. "Erfüllung der vertraglichen Verpflichtungen aus bestehenden SLAs in höherer Qualität", aber das ist für deine Stichpunktliste eigentlich schon zu viel des Guten. Ich nehme an, die "SLAs" werden auch ins Deutsche übernommen.

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Note added at 47 mins (2006-05-31 13:55:50 GMT)
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Nebensatz-Logik:

Da es durch die höhere Servicequalität zu weniger (bzw. weniger gravierenden) Fällen von Ziel-/Kennzahlverfehlungen kommt, verringert sich unter dem Strich die Größenordnung der negativen finanziellen Auswirkungen (wie z. B. Vertragsstrafen).