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customer service matrix & customer layout

Italian translation: matrice del servizio clienti

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	customer service matrix & customer layout
Italian translation:	matrice del servizio clienti
Entered by:	Paoamsterdam

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11:13 Aug 12, 2011

English to Italian translations [PRO]
Aerospace / Aviation / Space

English term or phrase: customer service matrix & customer layout

other items have been added to the c.s.m. that were not in the customer layout

Paoamsterdam KudoZ activity Questions: 11 (none open) Answers: 0 Italy
Local time: 20:56

matrice del servizio clienti

Explanation:
Si tratta di uno strumento grafico di valutazione della qualità dei servizi offerti da un'azienda in base ad alcuni parametri.
Quindi la traduzione che ti propongo è: "Nella matrice del servizio clienti sono state aggiunte alcune voci assenti nel layout del cliente".
Ti riporto alcuni link di esempi e riferimenti sia in inglese sia in italiano:
http://hbswk.hbs.edu/archive/3298.html#1
http://www.referenceforbusiness.com/management/Sc-Str/Servic...

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Note added at 12 days (2011-08-25 07:14:45 GMT) Post-grading
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Ancora grazie mille!

Selected response from:

Paola_M
Local time: 20:56

Grading comment

Grazie di nuovo. P.
4 KudoZ points were awarded for this answer

Summary of answers provided

matrice del servizio clienti

Paola_M

Answers

5 days confidence:

matrice del servizio clienti

"the customer service matrix categorizes companies into four different types of organizations, based on the quality of their internal and external customer service"
"A customer service matrix is a very helpful starting point. It allows a company's managers to integrate the sales and marketing perspective on products and customers with the supply chain perspective on distribution operations"

Reference: http://docs.google.com/viewer?a=v&q=cache:rC-PRYRxtfcJ:www.f...
Reference: http://docs.google.com/viewer?a=v&q=cache:fggh2QarChsJ:www.a...

Paola_M
Local time: 20:56
Native speaker of:

Italian
PRO pts in category: 20

Grading comment

Grazie di nuovo. P.

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Italian translation: matrice del servizio clienti

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