Italian translation: visualizzazione stato /condizione di linea (impegnata)
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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:
visualizzazione stato /condizione di linea (impegnata)
English to Italian translations [PRO] Tech/Engineering
English term or phrase:line appearance
• Call Hold Event
When an agent places a call on hold, a record is generated for that line appearance. If the agent
places another call or answers a call on a second line, the call event record for the new line will not
cause confusion for the reporting package.
• Hold Retrieve Event
When the held call is retrieved, a record is generated for that line indicating that the agent is now
busy on that line.