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English to Polish translations [PRO]
Tech/Engineering - Computers (general) / escalation management | | English term or phrase: escalation management | Bardzo proszę o pomoc w tlumaczeniu pojęcia escalation management:
Escalation Management is to bring order, structure, focused management attention and additional resources to those customer situations which could otherwise result in a high level of customer dissatisfaction and/or damage to the Service Provider's reputation.
czy znacie polski odpowiednik?? |
| | | zapobieganie eskalacji niezadowolenia Klienta | Explanation:
Po szkoleniu uczestnicy potrafią:
- rozpoznać trzy wymiary w relacjach z Klientem, które mają istotny wpływ na postrzeganie przezeń firmy
- przeprowadzić i zakończyć rozmowę z Klientem w taki sposób, aby czuł się on dobrze obsłużony
- dostrzegać znaczenie i odpowiednio kształtować relacje z Klientami wewnętrznymi w firmie
- okazać zrozumienie dla Klienta niwelując czynniki emocjonalne, a także zapobiegać eskalacji niezadowolenia Klienta
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| Selected response from:
Robert Gulewicz
Poland
Local time: 17:10
| Grading comment | 4 KudoZ points were awarded for this answer |
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| Discussion entries: 0 |
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| Changes made by editors |
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| Oct 2, 2010 - Changes made by Crannmer: | | Level | Non-PRO => PRO |
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