KudoZ home » English to Romanian » Marketing / Market Research

courtesy skills

Romanian translation: Comportament politicos / atitudini de curtoazie

11:56 Aug 30, 2009

English to Romanian translations [PRO]
Marketing - Marketing / Market Research

English term or phrase: courtesy skills

Skills for handling telephone transactions, ranging from listening and probing to handling complaints, are combined in training programs with courtesy skills. Programs are designed to increase customer service representatives’ efficiency and to present a positive, upbeat image to customers.

ioana2183 KudoZ activity Questions: 42 (1 open) Answers: 9 Romania
Local time: 18:17

Romanian translation:Comportament politicos / atitudini de curtoazie

Explanation:
Este dificil de dat un sens lui "courtesy" impreuna cu "skills". Toti stim despre ce e vorba dar este dificil de redat.

Selected response from:

Mirela Minty
United Kingdom
Local time: 16:17

Grading comment

Selected automatically based on peer agreement.
4 KudoZ points were awarded for this answer

Summary of answers provided

4 +7

Comportament politicos / atitudini de curtoazie

Mirela Minty

4 +3

eticheta in (aptitudini de) comunicarea cu clientii

adami

4 +2

aptitudini de amabilitate/ politete

Adde

3 +1

abilitati de curtoazie

Sangro

Answers

38 mins confidence:

peer agreement (net): +7

Comportament politicos / atitudini de curtoazie

Explanation:
Este dificil de dat un sens lui "courtesy" impreuna cu "skills". Toti stim despre ce e vorba dar este dificil de redat.

Mirela Minty
United Kingdom
Local time: 16:17
Native speaker of:

Romanian,

English
PRO pts in category: 12

Grading comment

Selected automatically based on peer agreement.

Peer comments on this answer (and responses from the answerer)

neutral

Stefangelo DPSI: aptitudini poate, dar mai curind abilitati. Si ma refeream si la diferenta atitudini/aptitudini

37 mins

-> Da, desigur. Fiecare alege varianta de exprimare optima. Va multumesc

agree

Adde: merge, chiar daca nu e mot-a-mot, de ex. abilitati de a efectua tranzactii telefonice... insotite de un comportament politicos

1 hr

-> Va multumesc frumos. Desigur

agree

solarstone

1 hr

-> Va multumesc frumos

agree

cristina48: ... dezvoltarea comportamentului...

2 hrs

-> Si asta printre multe alte feluri de a exprima ideea...Va multumesc frumos

agree

Georgeta Radulescu

5 hrs

-> Va multumesc frumos

agree

Mihaela Spulber: comportament politicos; "courtesy skills" l-a inlocuit pe "polite behaviour" din acelasi motiv pentru care nu se mai spune "manicurist" sau "salesperson" ci "nail technician" si "sales associate" etc. :-( dar noi avem, inca, exprimarea normala in lb. rom

6 hrs

-> Da..din pacate...si mai exista o problema - acea grija teribila de a nu ofensa printr-o exprimare neadecvata. Ei o au, noi nu inca. Va multumesc frumos pentru acordul dvs.

agree

geo rosca

18 hrs

-> Va multumesc frumos

agree

corina hancianu

1 day5 hrs

-> Va multumesc frumos

2 hrs confidence:

peer agreement (net): +3

eticheta in (aptitudini de) comunicarea cu clientii

Explanation:
Celelalte variante ori nu sunt in logica limbii romane, ori nu pot fi folosite in sintagma "programe de pregatire de..."

adami
Romania
Local time: 18:17
Works in field
Native speaker of:

Romanian
PRO pts in category: 4

1 hr confidence:

peer agreement (net): +2

aptitudini de amabilitate/ politete

Explanation:
-aptitudini specifice necesare în relatiile cu publicul: amabilitate, politete, rãbdare, sociabilitate

--------------------------------------------------
Note added at 2 hrs (2009-08-30 14:27:35 GMT)
--------------------------------------------------

Skills ... are combined in training programs with courtesy skills.

Abilitatile ... sunt combinate cu aptitudini de amabilitate in cadrul programelor de instruire.
... sunt insotite de un comportament politicos in cadrul acelorasi programe.

HTH

Reference: http://www.ejobs.ro/user/locuri-de-munca/camera-de-comert-si...

Adde
Romania
Local time: 18:17
Native speaker of:

Romanian
PRO pts in category: 8

41 mins confidence:

peer agreement (net): +1

abilitati de curtoazie

Explanation:
Cred ca se traduce ca atare. Nu vad probleme, desi termenul nu pare sa fie comun (nici in engleza nu cine stie ce...).

--------------------------------------------------
Note added at 43 mins (2009-08-30 12:40:27 GMT)
--------------------------------------------------

Poate "deprinderi de curtoazie" - desi "deprindere"inseamna "obicei" sau "comportament" si nu un "skill", adica o aptitudine, sau o abilitate.

--------------------------------------------------
Note added at 47 mins (2009-08-30 12:44:29 GMT)
--------------------------------------------------

"Skill" este "an ability that has been acquired by training".
http://wordnetweb.princeton.edu/perl/webwn?s=skill

--------------------------------------------------
Note added at 51 mins (2009-08-30 12:47:41 GMT)
--------------------------------------------------

Cred ca e acceeasi sintagma ca "abilitati de...." (comunicare, prezentare, etc.) folosita in mod curent pt. "skills".

--------------------------------------------------
Note added at 18 hrs (2009-08-31 06:12:25 GMT)
--------------------------------------------------

Fiind un subiect de curs, poate Elemente de curtoazie s-ar potrivi.

Sangro
Israel
Native speaker of:

English,

Romanian
PRO pts in category: 4