Russian translation: добились исключительных результатов
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English to Russian translations [PRO] Tech/Engineering - IT (Information Technology) / Центры телефонного обслуживания
English term or phrase:have gone above and beyond
Personalized "Thank You" or "Great Job" letters/cards. Sounds kind of basic, but you'd be surprised how few centers take the time to formally thank or show appreciation to deserving agents, or how many do so in such a generic way that it strips any value from the gesture. "One size fits all" doesn't go over well when recognizing employees. Rather than giving agents a pre-fabricated "thank you" or "great job" form letter, leading centers hand write letters or cards to agents who ***have gone above and beyond*** - and are explicit as to why the agent is receiving such recognition. Often, the manager or supervisor will even include comments from a delighted customer in the card or letter