English: agent catastrophe coding Russian translation: снижение числа ошибок при выборе агентами кодов аварий 
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| GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | | English term or phrase: | agent catastrophe coding | | Russian translation: | снижение числа ошибок при выборе агентами кодов аварий | | Entered by: | boy |
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English to Russian translations [PRO]
Tech/Engineering - IT (Information Technology) / контакт-центры/автострахование | | English term or phrase: agent catastrophe coding | | Benefits: The speech analytics application met all of the company's needs. Within the first three months it identified 11 fraudulent callers, representing a cost avoidance of $500,000. It gave management the information they needed to improve procedures and train their staff. This resulted in a 2% increase in directing accident victims to bring their cars into a company body shop, a savings of $180,000/month or $2.16 million annualized. It also resulted in a 40% -- 50% reduction in escalation calls, happier customers and improved accuracy of ***agent catastrophe coding*** for the home office |
| | | Selected response from:
 Michael Tovbin
United States
| Note from asker to answererБольшое спасибо!
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