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English: agent catastrophe coding

Russian translation: снижение числа ошибок при выборе агентами кодов аварий



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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:agent catastrophe coding
Russian translation:снижение числа ошибок при выборе агентами кодов аварий
Entered by:boy
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10:04am Oct 16, 2007Login or register (free) for more options.
English to Russian translations [PRO]
Tech/Engineering - IT (Information Technology) / контакт-центры/автострахование
English term or phrase: agent catastrophe coding
Benefits: The speech analytics application met all of the company's needs. Within the first three months it identified 11 fraudulent callers, representing a cost avoidance of $500,000. It gave management the information they needed to improve procedures and train their staff. This resulted in a 2% increase in directing accident victims to bring their cars into a company body shop, a savings of $180,000/month or $2.16 million annualized. It also resulted in a 40% -- 50% reduction in escalation calls, happier customers and improved accuracy of ***agent catastrophe coding*** for the home office
boy
Russian Federation
снижение числа ошибок при выборе агентами кодов аварий
Explanation:
-
Selected response from:

Michael Tovbin
United States
Note from asker to answerer
Большое спасибо!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +1снижение числа ошибок при выборе агентами кодов аварий
Michael Tovbin


  

Answers

24 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
снижение числа ошибок при выборе агентами кодов аварий

Explanation:
-

Michael Tovbin
United States
Specializes in field
Native speaker of: Native in EnglishEnglish, Native in RussianRussian
PRO pts in category: 40
Note from asker to answerer
Большое спасибо!

Peer comments on this answer (and responses from the answerer)
agree ingeniero: Да, примерно так. У меня была идея "классификация проишествий".
2 mins
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