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|English to Russian translations [PRO]|
Marketing - Tourism & Travel
|English term or phrase: Richey scores|
|I’ve heard that in addition to the improvements in GSTS and Richey scores, that this Next Step campaign has had other successes.|
Это из интервью исполнительго директора сети гостиниц.
- GSTS (Guest Satisfaction Tracking System)- система оценки качества обслуживания гостей гостиниц.
- Next Step - название акции, проводимой в данной сети гостиниц.
Что такое Richey scores - тоже какая-нибудь система оценки, если да, то чего конкретно?
|Russian translation:оценки по международным стандартам "Ричи"|
в основе которых лежит анализ по эталонам гостиничного бизнеса
Richey International Benchmarking Standards
The Richey survey focuses upon evaluating and interpreting service performance, and is conducted at Hilton International hotels worldwide. are used across the entire globe in over 1500 hotels annually. These standards form the basis for global competitor analysis and provide additional details that might not be found elsewhere, for example, in areas of food quality, detail cleaning and staff behaviour.
The Richey criteria are applied equally and without regard to local conditions and economic reference, thereby providing clear and objective measurements over time, a “gold standard” if you will. Each standard is characterised by type of behaviour or result. For example, “Staff smiles or makes pleasant expression” is characterised as a Courtesy standard. “Coasters and napkins clean and neat” is characterised as a Cleanliness standard.
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|Огромнейшее спасибо, Алена!!!|
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