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Richey scores

Russian translation: оценки по международным стандартам "Ричи"

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09:57 Feb 16, 2006
English to Russian translations [PRO]
Marketing - Tourism & Travel
English term or phrase: Richey scores
I’ve heard that in addition to the improvements in GSTS and Richey scores, that this Next Step campaign has had other successes.
Это из интервью исполнительго директора сети гостиниц.
- GSTS (Guest Satisfaction Tracking System)- система оценки качества обслуживания гостей гостиниц.
- Next Step - название акции, проводимой в данной сети гостиниц.
Что такое Richey scores - тоже какая-нибудь система оценки, если да, то чего конкретно?

Спасибо
Angelina Asparuhova
Local time: 17:29
Russian translation:оценки по международным стандартам "Ричи"
Explanation:
в основе которых лежит анализ по эталонам гостиничного бизнеса
Richey International Benchmarking Standards

The Richey survey focuses upon evaluating and interpreting service performance, and is conducted at Hilton International hotels worldwide. are used across the entire globe in over 1500 hotels annually. These standards form the basis for global competitor analysis and provide additional details that might not be found elsewhere, for example, in areas of food quality, detail cleaning and staff behaviour.

The Richey criteria are applied equally and without regard to local conditions and economic reference, thereby providing clear and objective measurements over time, a “gold standard” if you will. Each standard is characterised by type of behaviour or result. For example, “Staff smiles or makes pleasant expression” is characterised as a Courtesy standard. “Coasters and napkins clean and neat” is characterised as a Cleanliness standard.
http://www.hirdaramani.com/news/news13_hilton.htm
Selected response from:

Voloshka
Local time: 17:29
Grading comment
Огромнейшее спасибо, Алена!!!
Ангелина
4 KudoZ points were awarded for this answer

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Summary of answers provided
4оценки по международным стандартам "Ричи"Voloshka


  

Answers


2 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
richey scores
оценки по международным стандартам "Ричи"


Explanation:
в основе которых лежит анализ по эталонам гостиничного бизнеса
Richey International Benchmarking Standards

The Richey survey focuses upon evaluating and interpreting service performance, and is conducted at Hilton International hotels worldwide. are used across the entire globe in over 1500 hotels annually. These standards form the basis for global competitor analysis and provide additional details that might not be found elsewhere, for example, in areas of food quality, detail cleaning and staff behaviour.

The Richey criteria are applied equally and without regard to local conditions and economic reference, thereby providing clear and objective measurements over time, a “gold standard” if you will. Each standard is characterised by type of behaviour or result. For example, “Staff smiles or makes pleasant expression” is characterised as a Courtesy standard. “Coasters and napkins clean and neat” is characterised as a Cleanliness standard.
http://www.hirdaramani.com/news/news13_hilton.htm

Voloshka
Local time: 17:29
Works in field
Native speaker of: Native in UkrainianUkrainian, Native in RussianRussian
PRO pts in category: 4
Grading comment
Огромнейшее спасибо, Алена!!!
Ангелина
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