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first-time fix rate

Spanish translation: tasa de resolución (de incidentes) en primera instancia

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	first-time fix rate
Spanish translation:	tasa de resolución (de incidentes) en primera instancia
Entered by:	larru

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17:14 Aug 10, 2007

English to Spanish translations [PRO]
Tech/Engineering - Computers (general)

English term or phrase: first-time fix rate

the Pitoste helps the service desk get information about recent changes to CIs that will help improve first-time fix rates, reducing failed changes from 20% to 10%.

¿Alguna sugerencia?
Gracias,

larru KudoZ activity Questions: 327 (none open) (4 without valid answers) (27 closed without grading) Answers: 401
Local time: 20:27

tasas de resolución en el primer nivel/en primera estancia

Explanation:
[XLS] (itSMF) Translation DictionaryFile Format: Microsoft Excel - View as HTML
402, C-List, First Time Fix Rate (FTFR), Tasa de resolución en el primer nivel, v2a ... 404, B-List, First-time Fix, Resolución en primera instancia, v2 ...

www.itsmf.es/images/uploaded/diccionario/itsmf english-span...

Un saludo

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Note added at 2 hrs (2007-08-10 19:47:53 GMT)
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first time fix rate

Commonly used metric, used to define incidents resolved at the first point of contact between a customer and the service provider, without delay or referral, generally by a front line support group such as a help desk or service desk. First time fixes are a sub-set of remote fixes.

http://www.itsmf.com/bestpractice/lookupdetail.asp?LookupID=...