06:57 Feb 13 

These consultants are going to be spending more time billable to the customer when the services are being set up and less time later, during the phase of routine operation. The customer wants to know the ongoing cost of their involvement.

19:30 Feb 9 

Whoops, I've just noticed that a distinction is made between the first three months of the contract when the service provider is required to set up certain resources and the services provided "en régime nominal", which is presumably the rest of the contract. This is obviously highly relevant - I still don't know how to translate "en régime nominal" though.