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aide volante

English translation: hotline support / hotliner


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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
French term or phrase:aide volante
English translation:hotline support / hotliner
Entered by: mohanv
Options:
- Contribute to this entry
- Include in personal glossary

12:23 Aug 28, 2009
French to English translations [PRO]
Bus/Financial - Business/Commerce (general)
French term or phrase: aide volante
With reference to call centre training:

"Techniques d’encadrement dans un contexte d’équipes Relations Clients : coaching, réactivité temps-réel, aide volante, … "

Thanks in advance!
Anne Micallef
Local time: 09:27
hotline support / hotliner
Explanation:
hotline support / hotliner
Selected response from:

mohanv
India
Local time: 12:57
Grading comment
Selected automatically based on peer agreement.
4 KudoZ points were awarded for this answer



Summary of answers provided
2 +2hotline support / hotliner
mohanv
3floater/ floating assistant
Verginia Ophof
3real-time assistanceliz askew


  

Answers


31 mins   confidence: Answerer confidence 2/5Answerer confidence 2/5 peer agreement (net): +2
hotline support / hotliner


Explanation:
hotline support / hotliner

mohanv
India
Local time: 12:57
Specializes in field
Native speaker of: Native in TamilTamil
PRO pts in category: 24
Grading comment
Selected automatically based on peer agreement.

Peer comments on this answer (and responses from the answerer)
agree  Dr Lofthouse: because 'réactivité temps-réel' already covers 'real time support' , this must be some other form of 'flying ' response' - which the phrase 'hotline' covers
1 hr
  -> thanks
agree  Travelin Ann
2 days7 hrs
  -> thanks
Login to enter a peer comment (or grade)

1 hr   confidence: Answerer confidence 3/5Answerer confidence 3/5
real-time assistance


Explanation:
[PDF]
Mehdi JABBERI : Consultant CRM
- [ Translate this page ]
File Format: PDF/Adobe Acrobat - View
Mission : L'aide volante consiste à apporter un soutien en temps réel aux collaborateurs en difficulté. Elle est un vecteur de la montée en compétence des ...
www.easy-cv.es/banco-de-cv/curriculum/365176/fr/.../cv.pdf – Similar

Network Assistant free download Real-time network communication ...
24 May 2009 ... Network Assistant is a real-time communication utility for the office environment, including channels-based chat, shared whiteboard, ...
3d2f.com/programs/5-483-network-assistant-download.shtml - Cached - Similar


liz askew
United Kingdom
Local time: 08:27
Native speaker of: Native in EnglishEnglish
PRO pts in category: 54
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4 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
floater/ floating assistant


Explanation:
floater as in personnel that jumps in where needed

Verginia Ophof
Belize
Local time: 01:27
Specializes in field
Native speaker of: English
PRO pts in category: 20
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Changes made by editors
Sep 11, 2009 - Changes made by mohanv:
Created KOG entryKudoZ term => KOG term


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