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French to English translations [PRO]
Tech/Engineering - Computers (general) / Computers | | French term or phrase: Procédures d'escalade | The definition of the above is as follows:
Traitement des appels ou des dossiers par un niveau de compétences accessible uniquement aux téléopérateurs en frontal avec les appelants.
But what would be the term used to say the above. |
| | | escalation procedures | Explanation:
escalation is taking a problem up a level in terms of the people dealing with it. If the customer service bod can't handle it, it's escalated to a supervisor or technician.
One of many hits below ...
HTH
Mary |
| Selected response from:
  Mary Worby
United Kingdom
Local time: 06:54
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2 mins confidence:   Ascending procedure
Explanation:
...none needed.
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Note added at 2002-04-03 14:48:47 (GMT)
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C\'est une procédure par laquelle des employés (dans ce cas=-ci des téléopérateurs) ont accès à un niveau hiérarchique supérieur de l\'organisation pour différents problèmes ou traiter différents sujets.
Ce genre de procédure est réputée dans les procédures de griefs à trois niveaux. Il s\'agit d\'une procédure ascendante pour parvenir à solutionner un problème.
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