Login or register (free and only takes a few minutes) to participate in this question.You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy.
French to English translations [PRO]
Other / Customer Call Centre | | French term or phrase: redondance d’appel | The document provides a point-form list of factors contributing to the improvement in efficiency of a big company's customer call centre. One of the items on this list is the:
- la diminution de la redondance d’appel
My query lies in the meaning of the word 'redondance' in this context. What immediately comes to mind is a reduction in missed calls. However, I'm not sure... suggestions are greatly appreciated!
Thanks! |
| tinawizzyKudoZ activityQuestions: 221 (none open) ( 4 closed without grading) Answers: 173
| Local time: 08:06
|
| | reduction in redondant calls | Explanation:
http://www.javakb.com/Uwe/Forum.aspx/java-gui/642/How-to-avo...
--------------------------------------------------
Note added at 3 hrs (2011-07-27 12:31:30 GMT)
--------------------------------------------------
sorry: redUndant
--------------------------------------------------
Note added at 3 hrs (2011-07-27 12:32:51 GMT)
--------------------------------------------------
citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.64.3784&rep... |
| Selected response from:
mimi 254
Local time: 07:06
| Grading comment Thank you!
4 KudoZ points were awarded for this answer |
| |
| Summary of reference entries provided | | |
| Discussion entries: 0 |
|---|
Automatic update in 00:
|
4 mins confidence:   peer agreement (net): -1
4 hrs confidence:
| Reference
Reference information:
"This multiplication of redundant calls (up to several tens of calls for a same incident in some cases) can lead to an overload of PSAPs. Filtering redundant calls (assuming for instance that the calls placed at the same time in a same limited area relate to the same incident) could contribute to prevent PSAPs from overloading. The filtering function should be the responsibility of the PSAPs."
--------------------------------------------------
Note added at 10 hrs (2011-07-27 19:23:36 GMT)
--------------------------------------------------
Redundancy is about repetition of information or provision. Some redundancy is useful, as it acts as a safeguard that the information is received and acted upon, excessive redundancy clogs up the system.
Reference: http://www.esafetysupport.org/download/working_groups/cgalie...
|   B D Finch
France
Native speaker of:  English
PRO pts in category: 33
|
| | Login to enter a peer comment (or grade) |
| Changes made by editors |
|---|
| Aug 10, 2011 - Changes made by mimi 254: | | Edited KOG entry | tinawizzy's old entry - "redondance d’appel" => "reduction in redondant calls" |
|
|
| | | | X Sign in to your ProZ.com account... | | | | |
| KudoZ™ translation helpThe KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases. See also: Search millions of term translations  |
The translation workplace 
