French to English translations [PRO]
Telecom(munications) / call centre specifications | | French term or phrase: chef assistant / chef des assistants | I'm in a bit of quandary on how to translate this - both terms refer to the same person. At first I translated it as Assistant Manager, but then I had my doubts when I came to "chef des assistants". I now changed it to "chief assistant", but I'm still not convinced. Here are a couple of places where this appears:
Effectue le traitement consécutif à la sauvegarde d’un cas par un assistant.
- Mise à jour du responsable de l’appel, du temps de traitement, du type de problème,
- Génération de messages vers les inbox régulateur ou chef assistant pour expertise
Effectue le traitement consécutif à la sauvegarde d’un cas par un chef assistant.
- Mise à jour du responsable de l’appel.
Effectue le traitement consécutif à l’annulation d’un cas.
- Envoi d’un message d’annulation au chef des assistants ou au régulateur. |
|   Enza LongoKudoZ activityQuestions: 940 (none open) ( 11 closed without grading) Answers: 1420
Canada
| | Local time: 07:35
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| | agent supervisor/senior agent supervisor | Explanation:
Hi, I am guessing this a call-centre type of environment. The "assistants" are the front line staff, agents etc taking calls and then escalating them to the team leader for resolution when there is a problem. In this structure (Gateway) where I worked once, had a senior team leader to whom the first line team leader reported.
Agent supervisor, or senior agent supervisor -might cover the term "assistant" if you have consistently translated this as "agent". |
| Selected response from:
S K
Local time: 12:35
| Grading comment thanks, Siobhan -this makes sense now... and I took Charlie's advice and translated assistant as agent
4 KudoZ points were awarded for this answer |
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| Discussion entries: 0 |
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Automatic update in 00:
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44 mins confidence:   Assistant Manager/ Manager
Explanation:
I would say that 'chef assistant' is assistant manager. Whereas perhaps the chef des assistants is 'the manager'... at least that is what i am understanding from the text but i am not sure...
| tinawizzy
Local time: 13:35
Native speaker of: English
PRO pts in category: 4
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| | | Login to enter a peer comment (or grade) |
44 mins confidence: Assistant chief/team leader
Explanation:
Does this help?
EB - Lisa Fowlkes, Assistant Bureau Chief
EB - Lisa Fowlkes, Assistant Bureau Chief ... In that capacity, she advised the
Bureau Chief on mass media and non-common carrier wireless and satellite ...
www.fcc.gov/eb/bchief/fowlkes.html - 14k - 28 Nov 2005 - Cached - Similar pages
Assistant Police Chief
The Assistant Police Chief is responsible for the overall daily operation of the
Police Department, requiring thorough knowledge of all department ...
www.ci.santa-clara.ca.us/ hu_resources/asst_polchief.html - 29k - 27 Nov 2005 - Cached - Similar pages
Vacancy Announcement 06-001, Assistant Branch Chief, GS-0301-12 ...
The Branch consists of two teams with an Assistant Branch Chief (or team leader)
... Both Assistant Branch Chiefs assist the Branch Chief in overseeing and ...
www.fec.gov/pages/jobs/06-001.htm - 16k - Cached - Similar pages
| | | | Login to enter a peer comment (or grade) |
49 mins confidence: peer agreement (net): +2 agent supervisor/senior agent supervisor
Explanation:
Hi, I am guessing this a call-centre type of environment. The "assistants" are the front line staff, agents etc taking calls and then escalating them to the team leader for resolution when there is a problem. In this structure (Gateway) where I worked once, had a senior team leader to whom the first line team leader reported.
Agent supervisor, or senior agent supervisor -might cover the term "assistant" if you have consistently translated this as "agent".
| S K
Local time: 12:35
Native speaker of:  English
PRO pts in category: 8
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| | Grading comment | thanks, Siobhan -this makes sense now... and I took Charlie's advice and translated assistant as agent |
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