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French to English translations [PRO]
Tech/Engineering - Telecom(munications) / telephony | | French term or phrase: aiguillage par habiletés | | I know that aiguillage is switching (the context is telephone switching in a call centre), but I don't know how to translate "par habiletés". Can anyone help? Thanks |
| | | "call routing according to service" | Explanation:
Just an idea — I think this is meaning that incoming calls (from customers etc.) are transferred to the most appropriate person to deal with them — accounts department, techncial department, sales departement etc.
The exact translation of 'habiletés' will probably depedn on exactly what these depts. or people are, and are claled, in the particular organisation |
| Selected response from:
 Tony M
France
Local time: 13:39
| Grading comment This is the response I've gone for (it was what I had been thinking of putting, but I really wasn't sure); thanks very much for the help.
4 KudoZ points were awarded for this answer |
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| Discussion entries: 0 |
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Automatic update in 00:
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4 mins confidence:  
13 hrs confidence: referral by skills
Explanation:
Centre d'aiguillage pour la formation des adultes, Phase II: la transmission de l'expertise d'aiguillage en Ontario
Phase one of the project consisted of developing an implementation model of a common referral service for adult training, as a one-stop service centre to serve the entire Prescott-Russell area.
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