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hard to tell with so little context but every likelihood it is their track and trace systems
Automatic update in 00:
52 mins confidence:
follow-up of services
Explanation: As CMJ says, it's hard to say with so little to go on, but I would have thought "track and trace" would have (more properly) been "prestations de suivi" rather than "suivi de prestations". But you can't count on people to express themselves proper these days.
On the face of it, I'd go for something general, though I have little idea what "follow-up of logistics services" might entail. Sending a man in a white coat round with a clipboard to check that the customer is happy? Taking client decision-makers out to expensive lunches to MAKE them happy?
xxxBourth Local time: 14:14 Works in field Native speaker of: English PRO pts in category: 487
"suppliers or logistics providers, that the process is expected to interface with ...... other observable objectives which are useful for **service monitoring**. ..." www.inderscience.com/filter.php?aid=10423
B D Finch France Local time: 14:14 Works in field Native speaker of: English PRO pts in category: 126