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pilotage de rétablissement des incidents

Spanish translation: Manejo de la recuperación de incidentes

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14:56 Nov 27, 2011

French to Spanish translations [PRO]
Tech/Engineering - Computers (general) / sistemas operativos

French term or phrase: pilotage de rétablissement des incidents

en un texto que habla sobre el centro de atencion al cliente de una entidad aparece lo siguiente:

Service Desk niveau 1 en conformité avec les prescriptions ITIL assure les prestations suivantes :
 Classification des tickets
 Traitement initial des tickets
 Pilotage de rétablissement des incidents (sollicitation des équipes niveau 2)
 Pilotage et réalisation des demandes de travaux standards
 Communication client
 Gestion des demandes Clients

no se a que se refieren con "pilotage de rétablissements des incidents" control del restablecimiento tras incidentes??? espero que me puedan ayudar es muy urgente

chano

Spanish translation:Manejo de la recuperación de incidentes

Explanation:
A mi criterio se refiere a la etapa de recuperación o restablecimiento de los sistemas informáticos, luego de un fallo o incidente.

Selected response from:

Silvia Dono
Argentina
Local time: 16:42

Grading comment

4 KudoZ points were awarded for this answer

Summary of answers provided

Manejo de la recuperación de incidentes

Silvia Dono

seguimiento / monitoreo de resolución de problemas / fallos / fallas

Rafael Molina Pulgar

Answers

1 hr confidence:

seguimiento / monitoreo de resolución de problemas / fallos / fallas

Explanation:
suerte.

Rafael Molina Pulgar
Mexico
Local time: 14:42
Native speaker of:

Spanish
PRO pts in category: 40

4 hrs confidence:

Manejo de la recuperación de incidentes

Explanation:
A mi criterio se refiere a la etapa de recuperación o restablecimiento de los sistemas informáticos, luego de un fallo o incidente.

Example sentence(s):

Solución y recuperación del incidente no asignado a soporte de 2do nivel

Reference: http://www.esdebian.org/wiki/seguridad-informatica

Silvia Dono
Argentina
Local time: 16:42
Specializes in field
Native speaker of:

Spanish
PRO pts in category: 4

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pilotage de rétablissement des incidents

Spanish translation: Manejo de la recuperación de incidentes

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pilotage de rétablissement des incidents

Spanish translation: Manejo de la recuperación de incidentes

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KudoZ™ translation helpThe KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.

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The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.