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Supportannahmestelle

English translation: \"support desk\" oder schlicht \"support\"

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

German term or phrase:	Supportannahmestelle
English translation:	\"support desk\" oder schlicht \"support\"
Entered by:	AndrewLQ

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12:08 Nov 15, 2011

German to English translations [PRO]
Tech/Engineering - Computers: Software / IT Support

German term or phrase: Supportannahmestelle

Stammt aus einem Software Pflegevertrag. Woerterbueche schlagen Support Receiving Office vor.
Ich habe mich gefragt ob Support Desk einfach besser auf Englisch passt....?

AndrewLQ KudoZ activity Questions: 3 (none open) (1 without valid answers) Answers: 0
Local time: 23:34

"support desk" oder schlicht "support"

Explanation:
Das sind, meiner Meinung nach, die gängigen Ausdrücke

Selected response from:

mcbaruch
United States
Local time: 18:34

Grading comment

4 KudoZ points were awarded for this answer

Summary of answers provided

3 +2

Help desk

pj-ffm

First Line Support

Oliver_F

Central support hotline

Steven Sidore

"support desk" oder schlicht "support"

mcbaruch

Discussion entries: 1

Answers

6 mins confidence:

"support desk" oder schlicht "support"

Explanation:
Das sind, meiner Meinung nach, die gängigen Ausdrücke

mcbaruch
United States
Local time: 18:34
Works in field
Native speaker of:

English
PRO pts in category: 4

6 mins confidence:

Central support hotline

Explanation:
I tend to agree with 'help desk' above, but if it's a telephone service then this.

Steven Sidore
Germany
Local time: 00:34
Specializes in field
Native speaker of:

English
PRO pts in category: 24

18 mins confidence:

First Line Support

Explanation:
would be the correct ITIL term, if the support is categorized levelwise. The first line support accepts informations on incidents or questions and relays the more complicated ones towards the experts of the 2nd, 3rd and n'th level.
Without the level structure it is called Service Desk.
Your choice... :-)

Oliver_F
Local time: 00:34
Specializes in field
Native speaker of:

German

4 mins confidence:

peer agreement (net): +2

Help desk

Explanation:
or maybe "Support centre", "Support desk" depending on the coporate culture...

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Note added at 3 hrs (2011-11-15 15:59:05 GMT)
--------------------------------------------------

All of the suggestions are potentially correct. To a certain extent it's a matter of taste and depends on what other terms appear in the contract when referring to other specific services (and as mentioned above (albeit incorrectly spelled) the corporate culture).
Normally a call would be received by the help desk, entered into a ticketing system and then forwarded/escalated to the appropriate group (e.g. help with usage, 1st (or 2nd, 3rd) level technical support for technical issues, etc.)

pj-ffm
Local time: 00:34
Specializes in field
Native speaker of:

English
PRO pts in category: 7

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Supportannahmestelle

English translation: \"support desk\" oder schlicht \"support\"

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Supportannahmestelle

English translation: \"support desk\" oder schlicht \"support\"

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KudoZ™ translation helpThe KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.

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