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This question was closed without grading. Reason: Answer found elsewhere
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German to English translations [PRO]
Tech/Engineering - IT (Information Technology) / Fault reporting | | German term or phrase: Zweitmeldung | This is a heading in a table, so unfortunately there is no source sentence. However, the term is subsequently defined as follows: "Ein Agent bekommt einen Anruf eines Kunden der ein Problem hat und dieses bereits gemeldet hatte. Dem Agenten wird ein Web-Formular zur Verfügung gestellt über das er zu dem entsprechenden Incident eine Zusatzmeldung erfassen kann".
What would such a repetition of a fault report be called in English? |
| Jan LiebeltKudoZ activityQuestions: 194 (none open) ( 4 without valid answers) ( 14 closed without grading) Answers: 205
United States
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Automatic update in 00:
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9 mins confidence:   peer agreement (net): +3 Follow-up/Duplicate
Explanation:
Generally in the helpdesk/tech support world this would be referred to as a 'followup' or 'duplicate' in which the customer is ringing about a problem he already called about.
Recurring (recurrence) would however also apply if the problem was previously solved, and has once more reared its ugly head.
Example sentence(s):- The agent logged the call as a follow-up/duplicate entry as the customer had already called once about the issue.
- The agent logged the call as a recurrence entry as the problem had reoccurred.
| GWilliams
Local time: 09:42
Specializes in field
Native speaker of:  English
PRO pts in category: 8
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