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Störungsstelle

English translation: incident response center

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
German term or phrase:Störungsstelle
English translation:incident response center
Entered by: Roland Grefer

13:08 Aug 19, 2001
German to English translations [PRO]
Tech/Engineering
German term or phrase: Störungsstelle
From a telecom service contract:

"Der Kunde wird die Störungsmitteilungen an die ihm von ABC benannte Stelle als First-Level-Support richten. Sollte diese keine Abhilfe schaffen können, ist die Störung an die _Störungsstelle_ von ABC zu richten, die während der üblichen Geschäftszeiten erreichbar ist."

Would "help desk" work?
Lee Penya
Local time: 09:34
incident response center
Explanation:
second level (or higher) support, responding to incidents
Selected response from:

Roland Grefer
Local time: 10:34
Grading comment
3 KudoZ points were awarded for this answer



Summary of answers provided
na +7Support Center
Fuad Yahya
na +1maintenance centre
Klaus Dorn (X)
na +1technician on duty
Klaus Dorn (X)
naincident response center
Roland Grefer


  

Answers


5 mins peer agreement (net): +1
maintenance centre


Explanation:
Yes, help desk would certainly work, but how about maintenance centre? Another suggestion would be fault reporting centre, ok doesn't make for a snappy phrase, but is awfully accurate.

Klaus Dorn (X)
Local time: 17:34
Native speaker of: Native in EnglishEnglish, Native in GermanGerman
PRO pts in pair: 1514

Peer comments on this answer (and responses from the answerer)
agree  gangels (X)
Login to enter a peer comment (or grade)

19 mins peer agreement (net): +1
technician on duty


Explanation:
see link below


    Reference: http://home.t-online.de/home/W_Jansen/geilenkirchen-adressen...
Klaus Dorn (X)
Local time: 17:34
Native speaker of: Native in EnglishEnglish, Native in GermanGerman
PRO pts in pair: 1514

Peer comments on this answer (and responses from the answerer)
agree  gangels (X)
Login to enter a peer comment (or grade)

24 mins peer agreement (net): +7
Support Center


Explanation:
"Help Desk" sounds great, too.

Fuad

Fuad Yahya
Native speaker of: Native in ArabicArabic, Native in EnglishEnglish
PRO pts in pair: 128

Peer comments on this answer (and responses from the answerer)
agree  Trudy Peters
agree  gangels (X)
agree  Alexander Schleber (X): I like both of these best.
1 hr
agree  Tom Funke: me too
1 hr
agree  Sven Petersson
9 hrs
agree  Yves Georges
15 hrs
agree  Manfred Mondt: perfect, maybe cusomer suupport...
17 hrs
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1 day 3 hrs
incident response center


Explanation:
second level (or higher) support, responding to incidents

Roland Grefer
Local time: 10:34
Native speaker of: Native in GermanGerman, Native in EnglishEnglish
PRO pts in pair: 231
Login to enter a peer comment (or grade)



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