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URA


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12:13 Jun 24, 2011
This question was closed without grading. Reason: Answer found elsewhere

Portuguese to English translations [PRO]
Tech/Engineering - Telecom(munications) / RFC
Portuguese term or phrase: URA
1.1.2 Área de aplicação : Inicialmente estão sendo previstos as necessiadades mínimas dos elementos aplicados à tele supervisão dos equipamentos de dados em ARD's ( armários dados ) - MSAN / DSLAM implantados em URA's, nos armários alongadores (chapéu de URA) e armários pedestal nas regiões I e II utilizadas na plataforma de Comunicação de Dados.
Mike Davison
Brazil
Local time: 21:53


Summary of answers provided
5IVR - Interactive voice response
Gilmar Fernandes


Discussion entries: 2





  

Answers


1 hr   confidence: Answerer confidence 5/5
IVR - Interactive voice response


Explanation:
http://pt.wikipedia.org/wiki/URA
URA é a abreviatura de Unidade de Resposta Audível. Trate-se de um aparelho utilizado por empresas de call center (atendimento) para que possam ser digitadas opções no atendimento eletrônico.

De uma forma geral, uma URA é um microcomputador convencional, ao qual se agrega um hardware específico para realizar as tarefas de telefonia (tais como atender, discar, desligar, reconhecer dígitos, falar, etc), e um software que controle este hardware de forma a atender a objetivos específicos.

http://en.wikipedia.org/wiki/Interactive_voice_response
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs.

In telecommunications, IVR allows customers to interact with a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.




Gilmar Fernandes
United States
Local time: 20:53
Works in field
Native speaker of: Native in PortuguesePortuguese, Native in EnglishEnglish
PRO pts in category: 40
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