ProZ.com global directory of translation services
The translation workplace
Ideas
KudoZ home » Portuguese to English » Tourism & Travel

Gestão de Atenção ao Cliente

English translation: Customer Care Management


Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs
(or are passionate about them). Participation is free and the site has a strict confidentiality policy.
GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Portuguese term or phrase:Gestão de Atenção ao Cliente
English translation:Customer Care Management
Entered by: Martin Riordan
Options:
- Contribute to this entry
- Include in personal glossary

20:56 Feb 6, 2011
Portuguese to English translations [PRO]
Marketing - Tourism & Travel / agência de viagens
Portuguese term or phrase: Gestão de Atenção ao Cliente
Contexto: Agência especializada em atendimento corporativo, com grande experiência também em viagens de lazer. Nossa filosofia é a Gestão de Atenção ao Cliente.
Lattuca
Local time: 21:54
Customer Care Management
Explanation:
Uma de muitas maneiras!
Selected response from:

Martin Riordan
Brazil
Local time: 21:54
Grading comment
thanks!
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +3Customer Care Management
Martin Riordan
5 +1Customer Service Management
Jorge Rodrigues
4 +1excellent customer service
Dr. Juliet Attwater
4Client Satisfaction Management / Customer Support Management
Jorge & Julie Soares
3customer care management
MARK ROBERTSON


  

Answers


3 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +3
Customer Care Management


Explanation:
Uma de muitas maneiras!

Martin Riordan
Brazil
Local time: 21:54
Native speaker of: Native in EnglishEnglish, Native in PortuguesePortuguese
PRO pts in category: 16
Grading comment
thanks!

Peer comments on this answer (and responses from the answerer)
agree  MARK ROBERTSON: snap
2 mins
  -> Thanks! You can´t blink on this job!
agree  Claudio Mazotti
14 mins
  -> Obrigado!
agree  connie leite
43 mins
  -> Obrigado!
Login to enter a peer comment (or grade)

6 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
customer care management


Explanation:
I am not too sure how this adds up to a philosophy but I suppose if motorcycle maintenance qualifies, anything does.

MARK ROBERTSON
Local time: 01:54
Native speaker of: Native in EnglishEnglish

Peer comments on this answer (and responses from the answerer)
neutral  Martin Riordan: The world is a dynamic place! ... Those of us who think so are an endangered species...
42 mins
  -> Yes but sloppy language is sloppy language and a rose is a rose.
Login to enter a peer comment (or grade)

12 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5
Client Satisfaction Management / Customer Support Management


Explanation:
Neste caso penso que estão promover um serviço que se focaliza na satisfação do cliente, por isso penso que a primeira opção é a mais correcta neste sentido e neste caso. Se não, a segunda opção é igualmente correcta e define bem o envolvido no serviço de Gestão de Atenção ao Cliente.

Atenção ao Cliente, antevendo as suas necessidades e criando soluções optimas para as satisfazer.
Português: idnt.pt/AIdnt/CulturaeValores/tabid...Default.aspx
Client Satisfaction, by anticipanting our clients needs and developing optimal solutions to them.
Inglês: idnt.pt/AIdnt/CulturaeValores/tabid...Default.aspx



Jorge & Julie Soares
Local time: 01:54
Native speaker of: Native in EnglishEnglish, Native in PortuguesePortuguese
PRO pts in category: 4
Login to enter a peer comment (or grade)

1 hr   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
excellent customer service


Explanation:
that's what it is! (tho perhaps without the "excellent" :)

Dr. Juliet Attwater
United Kingdom
Local time: 01:54
Works in field
Native speaker of: Native in EnglishEnglish

Peer comments on this answer (and responses from the answerer)
agree  Gilla Evans: This is the only suggestion that actually makes sense as a philosophy
10 hrs
  -> thanks gilla :)
Login to enter a peer comment (or grade)

1 hr   confidence: Answerer confidence 5/5 peer agreement (net): +1
Customer Service Management


Explanation:
My suggestion.

Jorge Rodrigues
Brazil
Local time: 21:54
Works in field
Native speaker of: Native in EnglishEnglish, Native in PortuguesePortuguese
PRO pts in category: 4

Peer comments on this answer (and responses from the answerer)
agree  Verginia Ophof
18 hrs
  -> Thanks, Verginia.
Login to enter a peer comment (or grade)




Return to KudoZ list


Changes made by editors
Feb 14, 2011 - Changes made by Martin Riordan:
Edited KOG entryMartin Riordan's old entry - "Gestão de Atenção ao Cliente" => "Customer Care Management"
Feb 14, 2011 - Changes made by Martin Riordan:
Created KOG entryKudoZ term => KOG term


KudoZ™ translation help
The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.



See also:
ProZ.com term search
Search millions of term translations

Terminology | Jobs and directories | Member activities | Education | Tools
About ProZ.com | ProZ.com basics | Advertising | Support | FAQ | Terms of use
ProZ.com social network linksFacebookLinkedInTwitterDiggStumbleUpondel.icio.us
Print page
Copyright © 1999-2012 ProZ.com - All rights reserved. Privacy