The person shown here is a basic user of this site. He or she may be contacted directly for language-related services.
|
Working languages: English to ChineseChinese to EnglishKorean to Chinese Korean to EnglishEnglish to GermanGerman to EnglishJapanese to ChineseChinese to JapaneseJapanese to English
| Angiee Kim
NA Local time: 02:38 CST (GMT+8)
Native in: Chinese  , Korean | |
| Freelancer | | Translation, Interpreting, Editing/proofreading, Voiceover (dubbing), Subtitling, Post-editing, Transcription, Training, Desktop publishing, Project management, Operations management | | Specializes in: | | Business/Commerce (general) | Cinema, Film, TV, Drama | | Government / Politics | Law: Contract(s) | | Law (general) | Management |
| Also works in: | | Education / Pedagogy | Linguistics |
More Less | | Visa, Check, Money order | Sample translations submitted: 1 | English to Chinese: 5 Simple Ways To Get Repeat Business | Source text - English
5 Simple Ways To Get Repeat Business
Posted November 15, 2007 in Business, How-To 8 Rockin' Comments »
Everytime you get a new client you probably want to prove him or her you can do the job, you want repeat business. And if you don’t have that feeling you’ll get business from a client again in the future, then there are some things you may need to work on.
#1- Be Committed
Being committed doesn’t mean that you have to leave everything else and cater to the needs of one client and forget about the others. It means showing the client that although your work has been appreciated by them and you delivered on time and everything is to their liking, you would like to offer a little more. Not necessarily go out of your way, but do what needs to be done, what you agreed on in the first place, in order to get repeat business from that client.
#2- How Long Does It Take To Get A Reply?
One of the main reason freelancers lose business is because of the late response. Don’t limit yourself to checking your email once a day (if you prefer to give email addresses rather than phone numbers), but if you do, make sure your client knows.
Personally If I want to hire someone, I want to see how quick I’ll get a response. If you are freelancing full-time, you should be able to dedicate some time everyday to reply to e-mails and return phone calls.
#3- Provide Quality, Not Just Quantity
Sure they wanted one website designed, but you went ahead and gave them three just to show that “hey I can do more!”. But do you realize the client ONLY NEEDED ONE? So provide quality rather than quantity. If you spent 5 hours creating three sites that were not required, guess what, you just wasted 5 hours and probably a client as well. Stick to what’s in the contract, it’s in the contract for a reason, the extra work you did just to prove you can do more won’t make you more money.
#4- There is Always Room For Improvement
So, you do kick-ass work, you’re good at what you do, but that doesn’t make you the best there is, because there is always someone that can do better than you. So thrive to make yourself better, sharpen your skills everyday, that’s what makes you money.
#5- Following Up
One of the most important, and often over-looked, way of getting repeat business is to simply follow-up with previous clients. If you provide service to a client, cash the check, and forget about him or her, you surely won’t get business from that client again. Take a minute to send an e-mail, a post-card or give a call to a previous client, tell him you really enjoyed working for him, was a fun project, and that you’re always available for him. Build a relationship with your clients, get to know them, they’ll be more likely to send business your way.
We all like attention, clients are no different. A quick e-mail or phone call can go a long way.
Ritu
****** | Translation - Chinese
得到回头客的五种简单办法
每次争取到一位新客户的时候你可能总是想向他/她证明你可以做好并且你渴望再次合作。如果你对于未来是否可以与此客户再次合作不是很确定，那么你可能需要在某些方面进行调整。
第一 专注
专注不代表你需要因为专注于某一位客户的需求而放弃其他客户。专注是指让你的客户了解你在按时按照他的喜好完成任务之外仍然可以提供一些额外服务。无需做很费力的事情，只需要做一些双方最初达成一致的需要被做的好的事情，以便于你日后可以同此顾客再次进行合作。
第二 需要多长时间来得到回复？
自由职业者失去生意的一个很大原因是因为回复太迟。切勿因为每天只收一次电子邮件而限制自己可能的商业机会（如果你倾向于给别人留电子邮件地址而不是电话号码的话），但如果你喜欢这样做，确保你的客户知道你的这种习惯。
就我自己来说，如果我想雇用某人为我工作，我想知道我可以多快得到他的答复。 如果你是全职的自由职业者，你每天应该用一定的时间来回复邮件、来电。
第三 保证质量，而非数量
当他们本想建一个网站，但你却做了三个出来，仅仅是为了证明‘嘿，我行！’。但是你是否认识到这个客户仅仅想一个网站? 质量胜于数量。如果你花了5个小时来建三个多余的网站，就意味着你不仅浪费了5个小时还可能失去你的客户。紧贴合同的要求，因为这些要求在合同存中自有其存在的理由，你所作的这些仅仅为了证明你行的额外工作，但却不会为你带来额外的收入。
所以，你这些拍马屁的工作，你擅长于你所作的，但是并不意味你是最好的，因为总是有人可以做的比你更好。努力提高自己，提高自己的专业技能，这些才是为你赚钱的条件。
第四 永远都还有上升空间
你非常努力的工作，你擅长你所做的工作，但是这并不意味着你是行业最好的。因为，山外有山，人外有人。只有全力提升自己，每天提高自己的技能才会让你有进账。
第五 回访
经常被忽略但是却是最重要的来争取回头客的方法是对以前的客户进行回访。对客户提供服务，兑现支票，然后就将他、她抛到脑后意味着你将不会再次从这个客户那里得到订单。花点儿时间来给你从前的客户发封电子邮件，或者邮张明信片，或者打个电话，告诉他你很乐意为他工作，你们曾经合作的项目很有意思，而且你时刻准备着再次为他工作。同你的客户建立关系，去了解他们，这样他们会再次雇用你的可能性会大大增强。
我们都喜欢被关注，你的客户也一样。一封简短的电子邮件或者电话都会对你大有帮助。
Ritu
|
More Less | | Years of translation experience: 8. Registered at ProZ.com: Mar 2009. | | N/A | | N/A | | N/A | | Adobe Acrobat, Frontpage, Microsoft Excel, Microsoft Word, Powerpoint | | http://www.yeeyan.com/space/show/Miss%20Energy | | Keywords: Chinese, Korean, English, Japanese, Law, General, Interpretation, Localization
Profile last updated
Aug 21, 2009 |
The translation workplace 
Expertise