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English to Malay translator with qualified background
Account type
Freelance translator and/or interpreter
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English to Malay: WhatsApp_Business_Survey_Malaysia_Malay General field: Other Detailed field: Media / Multimedia
Source text - English
Q56 [Optional] Would you like to provide any additional comment or explanations for your above ratings on features?
Q57 If WhatsApp can provide metrics or analytics about your customers or your account, which of the following would you consider most useful for your business? Select up to 4.
# of conversations initiated by customer /# initiated by my business
Message delivery rate
Customer response rate
Message read rate
Conversation response time by employee
Number of transactions / total customers
Time spent per conversation
Time it takes from start of conversation to purchase conversion
Number of incoming message by hour of day
Q58 [Optional] Would you like to provide any additional comment or explanations for your above ratings on metrics?
Q59 You mentioned that you use WhatsApp for personal communication but not for business communication. Can you tell us the main reasons you don't use WhatApp to communicate with your customers? Select up to 3
I can't handle the business message volume on my phone
I can't connect to my customers' contact management system
I can't have multiple employees respond on behalf of my business
My target customers are not on WhatsApp
I'm already using other tools to communicate with my customers
I don't know how to use WhatsApp for business communication
I tried using WhatsApp for business communication but got blocked/banned
Other (please specify): ____________________
Q75 Which statements best describe the way your business handles customer inquiries or questions? Select all that apply
We deal with customer inquiries as they come in
We allocate specific time of day (ex: 2-5pm) to handle customer inquiries
We have one person who delegates customer inquiries to different employees
For every customer inquiry, we have one dedicated employee to handle that from beginning to end
Q76 Where do you primarily maintain and manage your customers' contact info?
In Excel or a similar data processing software
Through my Email contacts
On my phone
CRM system (ex: Salesforce)
On paper
Q77 [Optional] What can WhatsApp do better in meeting your business needs? Please be as specific as you can. Ex: this can be a new feature, a design change, or any general issue we can improve on
Q78 [Optional] What is your WhatsApp phone number? Format: 44 7911 123456
Q79 [Optional] Would you like to be contacted for PAID research opportunities for WhatsApp business features? If so, please let us know your email or phone number (whichever way you prefer). Your email will only be used for WhatsApp research opportunities, and not be used for other purposes.
Yes I'm interested; my email or phone number (with area code) is: ____________________
No thanks.
Q80 That was all the questions - thank you for your time and feedback. Please click the "Submit" button below to send us your response.
Translation - Malay S56 [Pilihan] Adakah anda ingin memberikan sebarang komen tambahan atau penjelasan untuk ciri-ciri rating di atas?
S57 Jika WhatsApp boleh menyediakan metrik atau analisis mengenai pelanggan anda atau akaun anda, berikut yang manakah akan anda pertimbangkan paling berguna untuk perniagaan anda? Pilih sehingga 4.
# perbualan yang dimulakan oleh pelanggan /# perniagaan yang saya telah mulakan
Kadar penghantaran mesej
Kadar maklum balas pelanggan
Kadar bacaan mesej
Perbualan masa maklum balas oleh pekerja
Bilangan transaksi / Jumlah pelanggan
Masa setiap perbualan
Masa yang diambil dari awal perbualan untuk membeli pertukaran
Jumlah mesej yang masuk setiap jam dalam sehari
S58 [Pilihan] Adakah anda ingin memberikan sebarang komen tambahan atau penjelasan untuk ciri-ciri metrik di atas?
S59 Anda menyatakan bahawa anda menggunakan WhatsApp untuk komunikasi peribadi tetapi bukan untuk komunikasi perniagaan. Bolehkah anda beritahu kami sebab-sebab utama anda tidak menggunakan WhatsApp untuk berkomunikasi dengan pelanggan anda? Pilih sehingga 3
Saya tidak dapat mengendalikan jumlah mesej perniagaan pada telefon saya
Saya tidak dapat menyambung kepada sistem pengurusan hubungan pelanggan saya
Saya tidak mempunyai bilangan pekerja untuk memaklumkan balas bagi pihak perniagaan saya
Sasaran pelanggan saya tiada di dalam WhatsApp
Saya sudah menggunakan alatan lain untuk berkomunikasi dengan pelanggan saya
Saya tidak tahu bagaimana untuk menggunakan WhatsApp untuk komunikasi perniagaan
Saya cuba menggunakan WhatsApp untuk komunikasi perniagaan tetapi telah disekat / diharamkan
Lain-lain (sila nyatakan)): ____________________
S75 Manakah kenyataan yang paling tepat menerangkan cara perniagaan anda mengendalikan pertanyaan atau soalan pelanggan? Pilih semua yang berkaitan
Kami berurusan dengan pertanyaan pelanggan sebaik sahaja mereka masuk
Kami peruntukkan masa tertentu dalam sehari (cth: 2-5ptg) untuk mengendalikan pertanyaan pelanggan
Kami mempunyai salah satu orang yang mewakili pertanyaan pelanggan kepada para pekerja yang berlainan
Untuk setiap pertanyaan pelanggan, kami mempunyai seorang pekerja yang berdedikasi untuk mengendalikannya dari awal hingga akhir
S76 Di manakah anda menjaga dan menguruskan terutamanya maklumat perhubungan pelanggan anda?
Dalam Excel atau perisian pemprosesan data yang serupa
Melalui kenalan E-mel saya
Di telefon saya
Sistem CRM (cth: Salesforce)
Di atas kertas
S77 [Pilihan] Apa yang WhatsApp boleh lakukan lebih baik dalam memenuhi keperluan perniagaan anda? Sila jelaskan seberapa khusus yang anda boleh. Cth: ini dapat menjadi ciri baharu, perubahan rekaan atau apa-apa isu secara umum kita boleh memperbaiki
S78 [Pilihan] Apakah nombor telefon WhatsApp anda? Format: 44 7911 123456
S79 [Pilihan] Adakah anda ingin untuk dihubungi bagi peluang penyelidikan BERBAYAR untuk ciri-ciri perniagaan WhatsApp? Jika ya, sila maklumkan kepada kami e-mel atau nombor telefon anda (yang mana cara yang anda suka). E-mel anda hanya akan digunakan untuk peluang penyelidikan WhatsApp, dan tidak akan digunakan untuk tujuan lain.
Ya saya berminat; e-mel atau nombor telefon saya (dengan kod kawasan) ialah:____________________
Tidak berminat
S80 Itu sahaja kesemua soalannya – terima kasih untuk masa dan maklum balas anda. Sila klik butang "Hantar" di bawah untuk menghantar maklum balas anda.
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Translation education
Other - DBP-PPM Diploma
Experience
Years of experience: 14. Registered at ProZ.com: Apr 2017.
Google Translator Toolkit, memoQ, MemSource Cloud, Microsoft Excel, Microsoft Word, Google Translator Toolkit, Memsource, MS Office, Wordfast, Powerpoint, Trados Studio, Wordfast
Applying for freelance translator or subtitles translator
I would recommend myself to vacancy in your company. I am writing to you to introduce myself and to inform you of my interest in becoming part of your company as English to Malay translator. With my practical experience record of success I believe I can be a top performer in your company. My long-term career goal is to continue to learn and develop my specialist skills and abilities, while using my experience, knowledge and skills for the benefit of any employer I work.
I am an enthusiast fresh graduate from Management Science and University (MSU) in Diploma of Education (TESL) with good results seeking for related position in which I can demonstrate my technical, managerial, organizational, and interpersonal skills.
I strongly belief I have the excellent qualification and qualities that vital to the growth of your organization. I am a self-motivated, committed and well organized person with an admirable attitude. I am able to work independently as well as with others on team work. I am hardworking person and love to learn something new.
I have experiences in translating for several texts for the last 2-3 years.
Type of texts
(Questionnaires marketing : Whatsapp)
General texts: Marketing, Food & Beverages, Fashion, Drama Script, Film Series, Life Science
Entertainment : Drama, TV, Film, Food
I am student of Diploma Translation, Malaysion Translator Association, Join venture with Dewan Bahasa dan Pustaka.