ProZ.com support center

Get help using the site, report bugs, make suggestions.

1. Check known issues and news

Planned maintenance: ProZ.com hosting will be down

Planned start time: 04:00 Jun 10, 2013 GMT
Planned end time: 05:00 Jun 10, 2013 GMT
Actual end time: ...

At 04am GMT (12AM Eastern Time), the hosting server will lose its internet connection due to the fact the building will be undergoing maintenance. We are told that it should only take 30 minutes, but no longer than an hour.

During this time websites and email will not work.

We apologize for any inconvenience this may cause you.

Planned maintenance: Hosting server restart

Planned start time: 16:00 May 25, 2013 GMT
Planned end time: 17:00 May 25, 2013 GMT
Actual end time: ...

The hosting server will need to be brought down for a brief period, during which time email and websites will not function

2. Check Frequently Asked Questions (FAQ)

Go to FAQ

3. Check other site documentation

Site glossary
A glossary of terms used on ProZ.com

Site rules
A list of site rules for KudoZ, jobs, forums, etc.

Mail monitor
Email notification issue? Try here first.

4. Contact site staff by submitting a support request

If you still need help after reviewing the above documentation, please submit a support request. Site staff will respond as soon as possible.

Submit a support request

The member services and support team's office hours are 6:00 - 21:00, Monday through Friday

Current time GMT: 06:55