| Pages in topic: [1 2] > | Poll: When do you expect agencies to acknowledge receipt of your translated project? Thread poster: ProZ.com Staff
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This forum topic is for the discussion of the poll question "When do you expect agencies to acknowledge receipt of your translated project?".
This poll was originally submitted by Αlban SHPΑTΑ. View the poll results »
| | | | Tim Drayton 
Cyprus
Local time: 06:52
Turkish to English
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It isn't that important if they do not acknowledge receipt at all, although I appreciate it if they do so fairly quickly - just so I can be sure they have received it.
[Edited at 2014-06-26 09:18 GMT]
| | | | | Jobs are always urgent... | Jun 26, 2014 |
so we deliver always quite near the deadline. If the agency notifies me of receipt right away, we still have some time to react in case of problems.
But when they never acknowledge receipt, I KNOW the urgency was only in the mind of the PM.
| | | | neilmac
Spain
Local time: 05:52
Spanish to English
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I don't "expect" anything from agencies but hassle, low rates, tight deadlines and demands.
However, I do like all my clients to at least confirm receipt of the delivered documents. Not all of them do, though. When I'm particularly worried that my email might be playing up, I usually insist and ask them repeatedly for acknowledgement in the hope that one day it might (expletive deleted) dawn on them that receipt acknowledgement should be part of their normal procedure.
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| | Michael Harris
Germany
Local time: 05:52
Member (2006)
German to English
Tim Drayton wrote:
It isn't that important of they do not acknowledge receipt at all, although I appreciate it if they do so fairly quickly - just so I can be sure they have received it.
You cannot expect anything from anyone, but it is a matter of courtesy to do so.
| | | | Ventnai
Spain
Local time: 05:52
German to English
+ ...
I prefer an immediate confirmation of receipt but I do realise that PMs can be very busy at times. Two of my main customers have a FTP server, so I upload it and know that they have the files.
| | | | | It depends on the delivery setup | Jun 26, 2014 |
Sometimes I send the job as an e-mail attachment, requesting a return receipt. It's out of their politeness not to ignore my request.
When files are large, typically video or DTP, I may use some service like YouSendIt/Hightail, WeTransfer, etc. These automatically send the link for downloading to the client, and later a confirmation to me that the addressee has successfully downloaded my file. If this confirmation doesn't show up within a day, I'll phone/Skype or e-mail them about i... See more Sometimes I send the job as an e-mail attachment, requesting a return receipt. It's out of their politeness not to ignore my request.
When files are large, typically video or DTP, I may use some service like YouSendIt/Hightail, WeTransfer, etc. These automatically send the link for downloading to the client, and later a confirmation to me that the addressee has successfully downloaded my file. If this confirmation doesn't show up within a day, I'll phone/Skype or e-mail them about it.
Sworn translations are in hard copy. Either the client is local and sends some messenger to pick it up at the reception here, or I'll send it by registered mail, which I can track online. Upon confirmation that mail has been delivered, I'll phone/Skype/e-mail them, since I've had too many cases where registered mail was "lost/misdelivered within the building". (In all of them some detective work by my clients' staff found it delivered to the wrong unit in the same building.)
The worst is when I have to upload it to the client's FTP site. Once I uploaded a job one week early, they paid for it as agreed, so I declared the case closed. Three weeks after the deadline, the PM called me, asking when I would have it ready. I gave her the details, as well as the timestamp of the e-mail I had sent her with the upload details and the invoice, which had been paid already. Two more days elapsed until she wrote me back to say that indeed, she had found the file; she had given me incorrect instructions on where I should upload it to, the wrong FTP folder.
So each case is different. ▲ Collapse
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I'd choose the option "Within an hour or two" but I can't expect my clients to do that if it's 2 AM their time.
| | | | | within a few hours | Jun 26, 2014 |
I give them some time, and if they don't confirm I'll prompt them, because I had a couple of instances where they had not received it i.e. it had ended up in spam or something.
[Edited at 2014-06-26 10:53 GMT]
| | | | Julian Holmes
Japan
Local time: 12:52
Member (2011)
Japanese to English
| Within a couple of hours | Jun 26, 2014 |
If the PM/customer is at their PC and has finished doing their other business.
However, most of my customers run portals or FTP servers and I can confirm that the upload went well when I can see the name of the file in their server and its size.
If I've uploaded a 20 MB file, say, and I can see only 0 MB as its size, then I'll send a high priority e-mail (you know, the one preceded by an ! exclamation mark) to get their attention and prompt them to check receipt and the need f... See more If the PM/customer is at their PC and has finished doing their other business.
However, most of my customers run portals or FTP servers and I can confirm that the upload went well when I can see the name of the file in their server and its size.
If I've uploaded a 20 MB file, say, and I can see only 0 MB as its size, then I'll send a high priority e-mail (you know, the one preceded by an ! exclamation mark) to get their attention and prompt them to check receipt and the need for a resend.
So, an acknowledgement really is not necessary in these cases. ▲ Collapse
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the sooner the better, but at least during the working day at some point!
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Jon Hedemann
Denmark
Local time: 05:52
English to Danish
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| International clients / time zones | Jun 26, 2014 |
If you're working with international clients residing in other time zones than your own and expect them to reply within an hour or two, you're being unrealistic... If I haven't received client confirmation of a delivered file/project with 24 hours, I usually send them a reminder by email. I recommend that you do the same.
[Edited at 2014-06-26 12:26 GMT]
| | | | SteveMcD
Local time: 05:52
German to English
The agencies I have worked for so far have always confirmed receipt immediately so maybe I'm just spoiled.
| | | | Yaotl Altan
Mexico
Local time: 21:52
Member (2006)
English to Spanish
+ ...
| Immediately. | Jun 26, 2014 |
Those who demand urgen jobs must pay immediately too.
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