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Live Q&A session recording with France 2010 event virtual companion presenter Konstantin Kisin for the following session:
Understanding Your Client
In this presentation Konstantin Kisin goes over some of the most effective ways of building productive, long-term relationships with clients, including:
• Identifying your key clients
• Understanding WHO your clients are (not as obvious as you think :))
• Grasping the difference between selling translations and providing a service
• Finding out your clients' values
• Finding out your own values
• Identifying and then bridging the gap between your values and those of your clients
• Building long-term relationships and how this will benefit your business
• The attitude that underpins successful relationships
A live Q&A session with the presenter will follow the presentation video.