The WWA system is a ProZ.com feature that provides translators, interpreters and other service providers with a means of requesting, collecting and displaying in their profiles "willingness to work again" ("WWA") feedback from clients and colleagues. Site users can request feedback from outsourcers and colleagues with whom they have worked. Colleagues and outsourcers may answer requests by providing feedback. They can also take the initiative in providing public feedback to service providers with whom they have worked. WWA entries are important because:

Freelancers who opt to show "yes" WWA entries from previous satisfied clients, may be better positioned to turn potential new clients into actual ones, to justify above-average rates, to mitigate the need for performing test translations, etc.

Having WWA entries is one of the search criteria that can be used by potential clients to find freelancers in the ProZ.com directory.

This feedback is also useful for outsourcers to manage risk when locating new service providers.

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