Some of these cookies are essential to the operation of the site,
while others help to improve your experience by providing insights into how the site is being used.
Understanding Your Client (and why that's important!)
Date and time: 15:00-16:00, Saturday, 4 December, 2010 NOTE: This session has already been held
Room: Salle Gustave Eiffel A
In this workshop we will look at some of the most effective ways of building productive, long-term relationships with clients, including:
• Identifying your key clients
• Understanding WHO your clients are (not as obvious as you think :))
• Grasping the difference between selling translations and providing a service
• Finding out your clients' values
• Finding out your own values
• Identifying and then bridging the gap between your values and those of your clients
• Building long-term relationships and how this will benefit your business
• The attitude that underpins successful relationships
See what others say about Konstantin's training sessions:
“A very clear and concise presentation covering all the points in detail. Konstantin rightly emphasizes the importance of a service-oriented attitude and building up the human aspect of client/translator relationships, something which is essential in developing a successful career as a professional translator. Very well presented & highly recommended."
“A very well-organized, useful session. Konstantin is an excellent presenter -- clear, easy to understand, thought-provoking, and with a good sense of timing. Nice job!”
“I've been a freelance translator for well over 10 years now and found this training a good value for money.”
“Very practical and some very valuable nuggets included in a very short space of time. Thanks very much!”
“I really enjoyed my time and found the answer to some of my questions. Thank you again.”
“Well-structured and clear.”
“Dear Konstantin, thank you very much for this simple and useful material!”
“A very good webinar!”
Nicole Y. Adams, M.A.
“Well-structured, motivating event!”
Konstantin Kisin (United Kingdom)
Bio: Konstantin Kisin is a highly successful legal, financial and video games translator. Since joining ProZ.com in 2004, he has made full use of the website to propel his business to new heights and build long-term relationships with clients and colleagues.
A regular contributor to Proz.com on the business side of translation, Konstantin has extensive training in the psychology of communication and human behaviour. Sharing his attitude to doing business with his customary passion and enthusiasm, Konstantin's mission is to assist freelancers the world over in establishing professional relationships with clients, making more money, working less and having more fun.