Problems with Across
Thread poster: A_Nespoli

A_Nespoli  Identity Verified
Italy
Local time: 05:09
Member (2007)
German to Italian
+ ...
Sep 5, 2008

I've a problem with Across, and I hope that someone could help me.

I'm working for an agency, that upload jobs on two server, and I never had problems.

Last week another agency contacted me, for a job with Across. They sent me the softkey, username and password and I downloaded the job, and so far I haven't problems.

Yesterday, I downloaded a patch from the server of the first agency, and then Across begin to crash...

Now, if I try to work and I open Across, I cannot go beyond the starting view.
I become this messages:

"Cannot load DSE module 'DSEDotNetModule.dll'. Error code = 2."

Then, I've the possibility to enter in Standalone personal edition (but there I haven't jobs...:-(), but if I try to enter in any server (of the bot agency) I become that messges:

"invalid username or password'

or (for the server of the second agency):

'Current database version is larger then 329'

'Failed to patch database'

In conclusion...I cannot work!!

Someone could help me.

Sorry for my bad english..

Alessandra


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mattiariccardi
Germany
Local time: 05:09
German to Italian
+ ...
just an idea Sep 5, 2008

Hello Alessandra,

I'm not sure this will work, but you can try. If the company send you the CWU files separately, say, per e-mail, perhaps you can open them from the standalone version and work offline in this version. Once, as I moved and hadn't any internet connection yet so that I couldn't work connected to the server, I worked offline this way. However, I'm not sure if it works due to the softkey. You can also try to contact the across-support, they should help you.

Hope it will help you,
Mattia


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Christel Zipfel  Identity Verified
Member (2004)
Italian to German
+ ...
I suggest you to contact Across directly Sep 5, 2008

They have an excellent customer service and are very helpful!

HTH


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A_Nespoli  Identity Verified
Italy
Local time: 05:09
Member (2007)
German to Italian
+ ...
TOPIC STARTER
Thank you! Sep 5, 2008

Now I'm waiting an answer from the Across support.
Otherwise I'll try to work off line.

Than you, Christel and Mattia


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Katalin Horváth McClure  Identity Verified
United States
Local time: 23:09
Member (2002)
English to Hungarian
+ ...
Alessandra, follow this thread, too Sep 11, 2008

http://www.proz.com/topic/113690

The problems seem to be similar to yours, so you may want to follow this thread as well.


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A_Nespoli  Identity Verified
Italy
Local time: 05:09
Member (2007)
German to Italian
+ ...
TOPIC STARTER
Thank's Sep 11, 2008

but the Across's support already solved all.



Alessandra


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Katalin Horváth McClure  Identity Verified
United States
Local time: 23:09
Member (2002)
English to Hungarian
+ ...
Would you share the info? Sep 11, 2008

Alessandra,
If you got a minute, would you share briefly what the solution was?
It may help other users with similar problems.
Thanks
Katalin


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A_Nespoli  Identity Verified
Italy
Local time: 05:09
Member (2007)
German to Italian
+ ...
TOPIC STARTER
I don't know Sep 11, 2008

The support call me to install a little software, with them the technical could see the view on my pc and control it.

We did this procedure for two times, and at the end he copied on my pc and installed some applications in SQL server.

Honestly, it was to complicated for me and I cannot explain.

A very great support!

Alessandra


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Christel Zipfel  Identity Verified
Member (2004)
Italian to German
+ ...
I know what you mean... Sep 11, 2008

A_Nespoli wrote:

The support call me to install a little software, with them the technical could see the view on my pc and control it.

Alessandra


....they "hijacked" your PC which is called, I think, remote control. They did it for me, too, and I felt quite uncomfortable in these 2 hours:-). But finally the problem was solved and I cannot but say that they are really fantastic!


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A_Nespoli  Identity Verified
Italy
Local time: 05:09
Member (2007)
German to Italian
+ ...
TOPIC STARTER
Yes Sep 11, 2008

Christel, that is really a fantastic service.

Thank for the linguistic support.

Ale

Christel Zipfel wrote:


....they "hijacked" your PC which is called, I think, remote control. They did it for me, too, and I felt quite uncomfortable in these 2 hours:-). But finally the problem was solved and I cannot but say that they are really fantastic!


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