All projects suddenly deleted
Thread poster: TransAction

TransAction
Netherlands
Local time: 21:22
Member (2006)
English to Dutch
+ ...
Dec 8, 2010

When receiving a cwu, suddenly ALL existing projects have been deleted, including already completed projects and including crosstank....

Any ideas what happened?


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Åsa Campbell  Identity Verified
Australia
Local time: 04:52
Member
English to Swedish
Removed from the server by your client Dec 8, 2010

I'm no expert but use Across with some clients. If the client removes the assignment from the server it will also be removed from your client application next time you connect to the server.

Could this be what happened?

Asa


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TransAction
Netherlands
Local time: 21:22
Member (2006)
English to Dutch
+ ...
TOPIC STARTER
Serious bug in Across? Dec 9, 2010

Thanks Asa,
you are right, the customer can assign or withdraw projects/jobs.

This however does not seem to be the case here. I have contacted Across support and gave them access to my PC. They were not able to identify the problem and confirmed it was serious.

Bad news. All projects are basically removed from my PC!

I will keep you updated in case of any news.


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TransAction
Netherlands
Local time: 21:22
Member (2006)
English to Dutch
+ ...
TOPIC STARTER
Worrying reply and REFUND from across Jan 14, 2011

It seems there was a huge problem with the across software.
Because a finished project suddenly disappeared I consulted Across Support

To my surprise the admitted it was a fault in their software and they paid for my deleted translation work......

The only disadvantage was that I still had to do the same job once more.


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