Can't login to cross web-urgent
Thread poster: Hannah Burrow

Hannah Burrow  Identity Verified
United Kingdom
Local time: 17:08
Member (2011)
French to English
+ ...
Nov 13, 2012

Hi,

I'm using cross web for the first time on a new translation project.

I'm having problems logging in. I try to log in and it says "Closing previous session. Please wait..."

Any ideas as to why this might be?

I can't contact Across support as it is the translation agency which is providing me access to the software.

Thanks,

Hannah


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Kai Döring  Identity Verified
Philippines
Local time: 06:08
Member (2007)
English to German
+ ...
Restart may help?! Nov 13, 2012

Did you already try to restart your computer?

This message is displayed after you entered your password or when you try to retrieve the tasks?


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Hannah Burrow  Identity Verified
United Kingdom
Local time: 17:08
Member (2011)
French to English
+ ...
TOPIC STARTER
already restarted Nov 13, 2012

Yep I restarted already

The message doesn't appear when I try to retrieve tasks but when I actually try to login to the software...


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Kai Döring  Identity Verified
Philippines
Local time: 06:08
Member (2007)
English to German
+ ...
same login for different users Nov 13, 2012

Did you check if your client is using the same username for different users? This sounds actually like a message from the clients server.

Were you able to log in previously or would this be the first time?


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Åsa Campbell  Identity Verified
Australia
Local time: 07:38
Member
English to Swedish
Contact your client Nov 13, 2012

I am with Kai, it sounds like a message from the server so you will need to contact your client for help. I've had similar problems in the past and it has always been an issue with the server.

Asa


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Hannah Burrow  Identity Verified
United Kingdom
Local time: 17:08
Member (2011)
French to English
+ ...
TOPIC STARTER
Thanks-client contacted Nov 13, 2012

Thanks-in the end I did contact the client and it turned out that Across was temporarily down, though it seems to be working ok now.

First of all they did have several users logging in with the same username but they figured out that that doesn't work and changed it pretty quickly!

Hannah


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Kai Döring  Identity Verified
Philippines
Local time: 06:08
Member (2007)
English to German
+ ...
Everytime good if the client made a mistake Nov 14, 2012

Good to hear that it got resolved and the client was to 'blame'

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