Impossible to open Across
Thread poster: LINDA BERTOLINO

LINDA BERTOLINO  Identity Verified
Italy
Local time: 13:20
Member (2007)
German to Italian
+ ...
Jul 9, 2013

Dear colleagues,
I've got a terrible problem with this awful CAT! I've not used the programme for some months but last time it worked perfectly.
A customer of mine, the only one requesting Across, sent me a new job and informed me that they changed their credentials. So they told me to do all the changes accordingly.
I tried to open Across today and I receive a blank page. My computer says that Across is open but I cannot even click on it. Nothing happens. The page in the middle of the screen remains blank.
Could anybody help me to solve this problem? Across Support does not understand it.
Thanks
Linda Bertolino


 

felicij  Identity Verified
Local time: 13:20
German to Slovenian
+ ...
Did you contact the client? Jul 9, 2013

or did they send you the new CAP file? You don't need to make any adjustments if the client changes his credentials. All that is required is in the CAP file they have to send to you. You only need to input the password and it should work. If it doesn't, then the client must repair it. I work for 4 clients in this tool and I regularly have a problem with one of them. Other 3 work just fine...

 

LINDA BERTOLINO  Identity Verified
Italy
Local time: 13:20
Member (2007)
German to Italian
+ ...
TOPIC STARTER
I don't know what's happened Jul 9, 2013

I tried every possible solution with Across support but it does not seem to work.
I even renamed the cap file in .reg to register it in the system but nothing happens.
I'm waiting for other possible solution from the support.


 

Åsa Campbell  Identity Verified
Australia
Local time: 20:50
Member
English to Swedish
Is it updating? Jul 9, 2013

Did this happen when you tried to retrieve a document? I think you can configure Across to automatically update the version if the server is a later version.

If this is the case it will update the version on your computer before the document is retrieved, and during the update Across will freeze and there is no progress bar. It can take a long time, up to half an hour, but it will eventually finish the update and start normally.


 

LINDA BERTOLINO  Identity Verified
Italy
Local time: 13:20
Member (2007)
German to Italian
+ ...
TOPIC STARTER
I could not open Across at all Jul 9, 2013

I tried to open Across from the Start bar in Windows 7 but after clicking a black screen opens and it does not disappear. The system says that Across is running but there is no bar, no way to click on the white window.

 

Neyle
Local time: 19:20
Chinese to English
+ ...
Consult support Jul 11, 2013

LINDA BERTOLINO wrote:

I tried to open Across from the Start bar in Windows 7 but after clicking a black screen opens and it does not disappear. The system says that Across is running but there is no bar, no way to click on the white window.


Hi, Linda! Tell the whole procedure to the support team in detail and better take a few snaps of Across when it is actually running. The support team would prefer to analyse the problem together with the snaps of your Across.

[Edited at 2013-07-11 11:39 GMT]


 


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