My CAP file couldn't be accesed
Thread poster: Wida

Wida  Identity Verified
Local time: 09:41
German to Indonesian
+ ...
Oct 5, 2013

Dear All,

After 45 day trial of Across I changed the license key. But when I tried to open Across, it said that the License "..............." does not exist or does not match the master license. Please contact your administrator.

Then I contacted the administrator and got the instruction to change the license via CAP file. It was almost done until the last step, when I tried to save the replaced Lic number in the CAPs file and close the window, it said that my acces to the (CAPs) file was denied.

I repeated it again and again, but still the same. Please help me.

Thank you.


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Anne LJ
Local time: 04:41
Spanish to French
+ ...
CAP FILE Oct 11, 2013

Look at this, it could help you

http://www.proz.com/forum/across_support/256778-windows_8_and_cap_files.html

I had the same problem and I solved it as described.

Good Luck

Anne


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Wida  Identity Verified
Local time: 09:41
German to Indonesian
+ ...
TOPIC STARTER
which application? Oct 13, 2013

Thank you so much for your reply, Anne! I did it as your instruction, untill the following step:


"...Click More options and then Search another application on your computer..."


what does it means?which application should I click, wordpad, notepad or...?:-???

I tried to finnish it until the last step:


"...go to C:\Program Files\across\patch_latest_state\1036

and click on

CapReg.exe..."


But still my CAP file coudn't be acessed:-(
Thank you in advance.

NB. my Across version is 5.00


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