Across 5.7 on Windows 8.1 with Office 2013
Thread poster: Hajnalka Kis

Hajnalka Kis  Identity Verified
Italy
Local time: 07:51
Member (2009)
German to Hungarian
+ ...
Nov 25, 2013

Hi there,

I can't install Across with the above mentioned configuration.
I have enabled the use of .NET 3.5 in the Programs and Features, I restarted the computer several times, but when I get to the point, that SQL should be installed, it says after a long-long process, that SQL hasn't been installed and there is no explanation, no error code, no anything helpful, I just get back to the window, where I only can Cancel or click Next to install SQL (which then again leads to the previous situation).

I am desperate, Across doesn't respond to my question.

Can ANYONE give me any helpful answer on this, please? Thank you,


 

Ali Bayraktar  Identity Verified
Turkey
Member (2007)
English to Turkish
+ ...
Firewall and Antivirus? Nov 25, 2013

Hajnalka Kis wrote:

Hi there,

I can't install Across with the above mentioned configuration.
I have enabled the use of .NET 3.5 in the Programs and Features, I restarted the computer several times, but when I get to the point, that SQL should be installed, it says after a long-long process, that SQL hasn't been installed and there is no explanation, no error code, no anything helpful, I just get back to the window, where I only can Cancel or click Next to install SQL (which then again leads to the previous situation).

I am desperate, Across doesn't respond to my question.

Can ANYONE give me any helpful answer on this, please? Thank you,


Have you deactivated your firewall and antivirus during the installation?
The same happened to me and solved when I deactivated my antivirus and firewall.


 

Hajnalka Kis  Identity Verified
Italy
Local time: 07:51
Member (2009)
German to Hungarian
+ ...
TOPIC STARTER
turned off firewall and antivirus Nov 26, 2013

Hi Ali,

thank you for taking time for me.
I turned off the above mentioned security programs, restarted my computer and still nothing. The installation of SQL still does not work. By the way, in the across documentation it seems, that one also could choose an already installed SQL to work with Across. Does that mean, that if I manage to install SQL separately, I could install Across as well? Could SQL be the main problem?


 

Ali Bayraktar  Identity Verified
Turkey
Member (2007)
English to Turkish
+ ...
I have no information Nov 26, 2013

Hajnalka Kis wrote:

Hi Ali,

thank you for taking time for me.
I turned off the above mentioned security programs, restarted my computer and still nothing. The installation of SQL still does not work. By the way, in the across documentation it seems, that one also could choose an already installed SQL to work with Across. Does that mean, that if I manage to install SQL separately, I could install Across as well? Could SQL be the main problem?


Sorry to hear that it didn't help.
I have never installed Across with pre-installed SQL, so I cant say anything about that.
I think somebody from Across will help you to fix it.
Good luck.


 

AAV
Local time: 12:51
Yes, you can use pre-installed SQL Nov 26, 2013

... Does that mean, that if I manage to install SQL separately, I could install Across as well? Could SQL be the main problem?

Yes, you can do so. Don't forget password you set for "sa" user, Across will ask for it during configuration.
And yes, according to your description exactly installation of SQL express produces problems.


 

Hajnalka Kis  Identity Verified
Italy
Local time: 07:51
Member (2009)
German to Hungarian
+ ...
TOPIC STARTER
installing Across 5.7 on Windows 8.1 with Office 2013 Nov 26, 2013

I did it. Still can't believe, I had tried it so many times and it just kept telling me that the SQL Server hasn't been installed.

But then, Across has finally sent me a message.

The key is - as I already supposed and AAV kindly confirmed - was the installation of SQL 2008 server.

What I did:

1. I disinstalled every bit of existing SQL pieces
2. I ran a windows update and finally restarted the pc
3. I downloaded SQL server express
4. turned off firewall, antivirus and checked for user account control
5. ran the setup file as admin (right click and "Run as administrator")
6. I followed Across instructions during the installation (I am not posting it here, since I don't know about rights, but I am happy to help, if anyone needs help)
7. Started Across and finally the start was without problems

Thank you to all of you!!

xxx


 


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Across 5.7 on Windows 8.1 with Office 2013

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