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sorry for late answer, but in case you haven't found solution yet: actually you really should contact your agency (and their administrator), because this is a configuration problem on server side. You are not able to fix it anyhow.
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Modern desktop project management for freelance translators
BaccS makes it easy for translators to manage their projects, schedule tasks, create invoices, and view highly customizable reports. User-friendly, ProZ.com integration, community-driven development – a few reasons BaccS is trusted by translators!
Find out why Déjà Vu is today the most flexible, customizable and user-friendly tool on the market.
See the brand new features in action:
*Completely redesigned user interface
*Inline spell checking