Unable to retrieve tasks - error message „You still have an open task from another customer“
Thread poster: Jana Louvarová

Jana Louvarová  Identity Verified
Czech Republic
Local time: 07:01
English to Czech
+ ...
Aug 20, 2016

Hello all,
I am trying to retrieve tasks from my customer (crossWAN) and I keep getting the above error message. However, the previous project I worked on is already finished, closed and the customer is 100% sure that he unassigned me from all the translation tasks. Is there any workaround or solution for this? Can I „cut off“ the old process or project (or what is it) by myself or am I fully dependent on the customer in this regard? (Restarting and reinstalling Across did not help.)
Thanks for any advice!

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Echo Liao  Identity Verified
Local time: 14:01
Member (2007)
English to Chinese
+ ...
Please help with Ray for the same problem Dec 8, 2016

Hi, Jana
I am a professional translator from China, my name is Ray. I read your post about the Across error "You still have an open task from another customer". Now I'm facing the same problem.
Could you please tell me whether you can retrieve the task successfully now? and how you make it work?
Hope to get your reply ASAP, thank you very much!

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Local time: 13:01
Try contacting Across support Dec 12, 2016

Across Support guys always try to help: https://helpdesk.across.net/otrs/customer.pl

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Unable to retrieve tasks - error message „You still have an open task from another customer“

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