Unable to retrieve tasks - error message „You still have an open task from another customer“
Thread poster: Jana Louvarová

Jana Louvarová  Identity Verified
Czech Republic
Local time: 13:07
English to Czech
+ ...
Aug 20, 2016

Hello all,
I am trying to retrieve tasks from my customer (crossWAN) and I keep getting the above error message. However, the previous project I worked on is already finished, closed and the customer is 100% sure that he unassigned me from all the translation tasks. Is there any workaround or solution for this? Can I „cut off“ the old process or project (or what is it) by myself or am I fully dependent on the customer in this regard? (Restarting and reinstalling Across did not help.)
Thanks for any advice!


xiamen-mts  Identity Verified
Local time: 20:07
Member (2007)
English to Chinese
+ ...
Please help with Ray for the same problem Dec 8, 2016

Hi, Jana
I am a professional translator from China, my name is Ray. I read your post about the Across error "You still have an open task from another customer". Now I'm facing the same problem.
Could you please tell me whether you can retrieve the task successfully now? and how you make it work?
Hope to get your reply ASAP, thank you very much!


Local time: 19:07
Try contacting Across support Dec 12, 2016

Across Support guys always try to help: https://helpdesk.across.net/otrs/customer.pl


United Kingdom
Helpful advice from helpdesk Jul 5, 2018

I had this problem last night. The helpdesk got back to me this morning with the following comment:

"Please check if there are not finished tasks. You can do this by clicking on "Display finished tasks". If there are still finished tasks, please delete them. After this you should be able to deliver your current one".

I had already checked with the client that they had unassigned me from my previous task (they said they had) but when I clicked on the "My tasks" tile in the top left corner of the dashboard and ticked the "Display finished tasks" box once that view had opened, there was a task sitting there. I clicked "Remove" (bottom right) to delete it, and my problem was resolved. Until the helpdesk told me this I had assumed that there was nothing I could do at my end.

PS The helpdesk thinks I may have had this issue because I had problems delivering the previous task (and Across did indeed crash during delivery, so that may have been why it was still sitting on my system)


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Unable to retrieve tasks - error message „You still have an open task from another customer“

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