Can't install the program
Thread poster: Kaja Bartkowska

Kaja Bartkowska  Identity Verified
Poland
Local time: 07:08
German to Polish
+ ...
Sep 21, 2016

Hi,

I was contacted by the translation agency who wants to work with me, but they require Across. I've downloaded the setup file, but it just won't work - whenever I try to start the installation, I get an error massage that the program has stopped working. I've tried running it as an administrator, doing compatibility troubleshooting, disabling my antivirus, removing and downloading it again, nothing works. I've been in touch with the support for a few days now, but they don't seem to be able to help me with the problem. I have Windows 8.1 Pro - I've tried to install the program on another computer with Windows 7, but I get an error message that this Windows version is too old for the program. The translation agency told me that they had Windows 7 and the program was working fine. This is very weird and I don't know what else to do.

across1
across2


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Dragomir Kovacevic  Identity Verified
Italy
Local time: 07:08
Member
Italian to Serbian
+ ...
install as administrator Sep 22, 2016

Kaja, Across has to be installed on administrator level.

I.e.:
View the across install application in Explorer, right-click on it, properties-compatibility-install for Windows 8 should be a standard in case of the newest Across. Click OK per confirm.

Right-click again on the file, install as administrator. If it opens okay, choose off-line work for the very beginning. Read HELP file, look into it, become familiar with it. When working on-line with the said agency, you should choose the server-mode with the access code given to you by the agency.

Kaja Bartkowska wrote:


[Edited at 2016-09-22 14:03 GMT]


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AAV
Local time: 12:08
Looks like there are some problems with your PC Sep 26, 2016

Across (and Across setup as well) requires working .Net Framework 4.5. Your error might be caused by problems in framework functioning. Try to check your .net framework (it is integrated to Windows 8) with this MS official tool and repair / update it:
https://www.microsoft.com/en-us/download/details.aspx?id=30135


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Kaja Bartkowska  Identity Verified
Poland
Local time: 07:08
German to Polish
+ ...
TOPIC STARTER
Problem solved Sep 26, 2016

Thank you for your replies. I was able to figure out what the problem was in the meantime. It was an outdated version of Microsoft .NET Framework, as suggested by AAV.

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