Can't use crappy Across because of error in crossMarket authentication
Thread poster: Rafael Mantovani

Rafael Mantovani  Identity Verified
Germany
Local time: 23:45
Member
English to Portuguese
+ ...
Oct 28, 2016

We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.

I'm in a big hurry to complete a project for a client, and today I just can't open the program because I cannot renew my crossMarket authentication (what's the point of being asked to do this every few weeks anyway?)

I get the following error message:

"The Across Translator Edition activation failed due to local activation environment errors. Please contact the Across support desk for assistance."

I am 100% sure that my password is right. This is absurd.

Has anyone encountered this?

Thanks!


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Siontrans
Greece
Local time: 00:45
Member (2014)
English to Greek
+ ...
Hello Rafael, Oct 28, 2016

I had the same experience a few days ago, but when I entered the correct login details I was able to connect to my account.
Regards
sion


Rafael Mantovani wrote:

We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.

I'm in a big hurry to complete a project for a client, and today I just can't open the program because I cannot renew my crossMarket authentication (what's the point of being asked to do this every few weeks anyway?)

I get the following error message:

"The Across Translator Edition activation failed due to local activation environment errors. Please contact the Across support desk for assistance."

I am 100% sure that my password is right. This is absurd.

Has anyone encountered this?

Thanks!


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Michelle Mallasch
Germany
Local time: 23:45
German to English
+ ...
Yes, unfortunately Oct 28, 2016

It hasn't happened in a while, but when Across first started this authentication process, I was locked out of the program and at one point I even needed technical support.

I agree that this ongoing authentication seems unnecessary.

I see that they are now offering a discount on the their Premium service, but still don't get why we just can't buy the program outright (like Trados).

Up to now, I have pretty much liked working with Across, but it does need to optimize and enhance certain features to make itself much more competitive in the market.


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Alexander Somin  Identity Verified
Germany
Local time: 23:45
Member (2014)
English to Russian
+ ...
Some usual ways to overcome this Oct 28, 2016

Checking CapsLock, changing the password, changing the browser.

[Edited at 2016-10-28 18:53 GMT]


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Robert Rietvelt  Identity Verified
Local time: 23:45
Member (2006)
Spanish to Dutch
+ ...
Sorry to say so.... Oct 28, 2016

but Across is S... (fill in the dots yourself), but also cheap, compared with real CAT-tools, hence maybe the decisicion of many agencies for this system (especially in Germany. Why is still an enigma to me). I for one charge 0.03 to 0.04 cents extra (depending the topiic) when working with this unworkable tool. Costs me too much time, and time = money. It is the only CAT that is not compatible with other translation tools. Makes you wondering why.

[Edited at 2016-10-28 23:19 GMT]

[Edited at 2016-10-28 23:20 GMT]

[Edited at 2016-10-28 23:21 GMT]


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Giuseppina Gatta, MA (Hons)
Member (2005)
English to Italian
+ ...
My only solution Oct 29, 2016

I had a great client I worked with. Their only issue was that they used Across. One day, after dealing with a number of bugs which destroyed my productivity, I was so fed-up that I had to tell them I could not work for them anymore, unless they changed program. They said they would think about it and recontact me if they did.
That happened, now they use Wordbee which is much better, and it can also be used offline with other CAT tools (which is what I do).

So my only suggestion is: If you have a good relationship with your client and they are willing to listen, ask them whether they could change CAT tool.

I reconfirm that Across is the worst-ever CAT tool I have ever worked with and I hope it goes out of the market one of these days soon.

Giusi


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Rafael Mantovani  Identity Verified
Germany
Local time: 23:45
Member
English to Portuguese
+ ...
TOPIC STARTER
how it happened Nov 2, 2016

Thanks for the input, everyone.

Unfortunately I have two big clients who won't switch to another tool, and I can't afford to stop working for them now, so I just have to stick with Across and deal with all the bugs, and poorly-engineered features, and a website that's difficult to use even if you're trying to purchase things.

Here's what happened in the end:
My login details were right all the time, and I knew that. The message didn't say my password was wrong or anything, it just said that activation had failed due to "local environment" and I had to get in touch with support. I was in a super-duper hurry to finish a project, and not get in trouble with my client again because of Across's bugs (this had happened once, huge configuration problem that took me about SIX hours to solve, and the client was not sympathetic at all).

I submitted a support ticket and got an answer relatively fast, about 30 min, with a guy giving me standard tips on how to solve the issue, none of which applied to my case. Then he called me on the phone, asked questions, didn't seem to know what was going on, I could hear he was nervous and embarrassed, not a great dealer-with-people, but honestly trying to help and be friendly. He then accessed my computer through TeamView, which I find sort of invasive but what the heck, he looked around a lot, he visibly didn't know what to do and had never seen this problem.

After about 20 min of looking around, after I had to reset my password a few times, after the guy downloaded and ran diagnostic software or whatever, he removed some registries using a tool, and this time it seemed to have worked. I was able to login and had access to my dashboard, but a message kept popping up saying my authentication had failed.
As soon as I started working, Across closed suddenly without a warning, and when I started it again, the very same message from the beginning was there, I couldn't login again. Yay.
I called the support guy again, and it took him some more 40 minutes of TeamView (most of this time he kept doing exactly the same thing and it still didn't work, obviously). After some trial and error, we managed to solve the issue when I removed my clients from the login screen and then imported the CAP files again. But clearly he didn't understand what the problem was, and he ended the call in an awkward tone, unwilling to admit that he didn't know what he was doing, as is typical of tech support men.
And the cherry on top: if I understood him right (but he didn't seem to understand it himself) the whole problem originated when I purchased Premium some days before, which caused some sort of account incompatibility (?) that led the authentication system to go bananas.
So ironically, it was my finally deciding to pay them that led to this head-on collision against their incompetence. In the end it was about 2 stressful hours I wasted, and the bitter thought that it was just because of authentication in crossMarket, which I never use and I'm forced to be part of, and I was still paying them for it.

So, my recommendations if you're reading this topic later because you had the same problem:
- Submit a support ticket right away, pray that you'll be heard and that the person will have professional qualification and some social skills
- If you can get at least to the screen where you choose the client, try deleting each client and then importing the CAPs again, that's what worked for me in the end, but only after the support guy had been in my computer and run the registry tool or something to delete old registries
- Think that it could still be much worse (Transit NXT). And pray that, one day, Across will cause so much hell to your clients that they'll be traumatized and convinced to change.

Have a nice day


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Swaiyam  Identity Verified
Germany
Local time: 23:45
Member (2003)
German to English
+ ...
.. Jan 6

..

[Edited at 2017-01-06 23:02 GMT]


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Swaiyam  Identity Verified
Germany
Local time: 23:45
Member (2003)
German to English
+ ...
same problem Jan 6

I can't get to the screen where my clients are. Is there anything I can do until someone from Support replies?

Thanks
Anu


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Rafael Mantovani  Identity Verified
Germany
Local time: 23:45
Member
English to Portuguese
+ ...
TOPIC STARTER
don't think so Jan 6

hey Swaiyam,

I could only solve the problem with the help of support, the guy guided me on an unprepared trial-and-error path with the registries until it finally worked, I didn't understand that much what happend, and he himself definitely couldn't understand why...

wish you good luck with that


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JMota  Identity Verified
Germany
Local time: 23:45
English to Spanish
+ ...
A solution Mar 3

For me, the solution to that issue was activating the "Codemeter Runtime Service" in Windows as described by the Across team in the first FAQ here: http://www.across.net/en/support/faq/

Best wishes,

JM

[Bearbeitet am 2017-03-03 10:18 GMT]


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CafeTran Training
Netherlands
Local time: 23:45
Member (2016)
crossWeb Mar 3

Rafael Mantovani wrote:

We all know how Across sucks, but they always manage to surprise us with new levels of frustration by failing in points where you'd least expect.


Perhaps you can use the browser version, crossWeb, instead?

It's quite slow in setting all segments of a project to the reviewed state (Ctrl+Shift+K). I must admit that I only use it for reviewing (not for translating).

Oops, I was just doing such a job and during the setting of the reviewed state, I lost connection to the client's crossWeb server.

(Very stable glasfiber internet here)

[Edited at 2017-03-03 11:12 GMT]


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