How do I cancel my premium Across account?
Thread poster: Rafael Mantovani

Rafael Mantovani  Identity Verified
Germany
Local time: 16:56
Member
English to Portuguese
+ ...
Dec 20, 2016

Hello,

It's not exactly a technical issue, but how do I cancel my premium Across account?

When I signed up for 3 months, I remember there was this indication that the account would be automatically renewed in case I didn't actively cancel it myself. But now I can't find the information anymore, and as with everything related to Across, it's absurdly difficult to find useful information on their website.

I've written to their "info" e-mail address asking for information, no reply at all.

Thank you!





[Subject edited by staff or moderator 2016-12-20 19:43 GMT]


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Martina-K  Identity Verified
Germany
Local time: 16:56
Italian to German
+ ...
Log-in to crossMarket Dec 20, 2016

Hi Rafael,

I did a quick search and maybe this is the path to follow:
- Log in to crossMarket
- Click Settings
- Select Invoices & billing
- Click on Cancel subscription
In the next window you will have to confirm that you wish to cancel the subscription. After that I cannot tell, since I need my subscription

HTH,
Martina


[Bearbeitet am 2016-12-20 18:20 GMT]


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Rafael Mantovani  Identity Verified
Germany
Local time: 16:56
Member
English to Portuguese
+ ...
TOPIC STARTER
solved Dec 21, 2016

Hello Martina,

thanks a lot for the input.
I had already been to the Settings page, but this option you mentioned just doesn't appear for me.

Today I got a message from Across support saying that, because I paid via PayPal, my subscription doesn't renew automatically and therefore I don't need to do anything to cancel it.
This is at odds with the previous information that I had read (which I can't find anymore), saying that my subscription would be automatically renewed after 3 months.

Anyway, problem solved. Thanks a lot again and best regards,
Rafael


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