How do I cancel my premium Across account? Thread poster: Rafael Mantovani
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Hello,
It's not exactly a technical issue, but how do I cancel my premium Across account?
When I signed up for 3 months, I remember there was this indication that the account would be automatically renewed in case I didn't actively cancel it myself. But now I can't find the information anymore, and as with everything related to Across, it's absurdly difficult to find useful information on their website.
I've written to their "info" e-mail address asking f... See more Hello,
It's not exactly a technical issue, but how do I cancel my premium Across account?
When I signed up for 3 months, I remember there was this indication that the account would be automatically renewed in case I didn't actively cancel it myself. But now I can't find the information anymore, and as with everything related to Across, it's absurdly difficult to find useful information on their website.
I've written to their "info" e-mail address asking for information, no reply at all.
Thank you!
[Subject edited by staff or moderator 2016-12-20 19:43 GMT] ▲ Collapse
| | | | Martina Klett 
Germany
Local time: 14:37
Member
Italian to German
+ ...
| Log-in to crossMarket | Dec 20, 2016 |
Hi Rafael,
I did a quick search and maybe this is the path to follow:
- Log in to crossMarket
- Click Settings
- Select Invoices & billing
- Click on Cancel subscription
In the next window you will have to confirm that you wish to cancel the subscription. After that I cannot tell, since I need my subscription
HTH,
Martina
[Bearbeitet am 2016-12-20 18:20 GM... See more Hi Rafael,
I did a quick search and maybe this is the path to follow:
- Log in to crossMarket
- Click Settings
- Select Invoices & billing
- Click on Cancel subscription
In the next window you will have to confirm that you wish to cancel the subscription. After that I cannot tell, since I need my subscription
HTH,
Martina
[Bearbeitet am 2016-12-20 18:20 GMT] ▲ Collapse
| | | | Rafael Mantovani
Germany
Local time: 14:37
Member
English to Portuguese
+ ...
TOPIC STARTER
Hello Martina,
thanks a lot for the input.
I had already been to the Settings page, but this option you mentioned just doesn't appear for me.
Today I got a message from Across support saying that, because I paid via PayPal, my subscription doesn't renew automatically and therefore I don't need to do anything to cancel it.
This is at odds with the previous information that I had read (which I can't find anymore), saying that my subscription would be automa... See more Hello Martina,
thanks a lot for the input.
I had already been to the Settings page, but this option you mentioned just doesn't appear for me.
Today I got a message from Across support saying that, because I paid via PayPal, my subscription doesn't renew automatically and therefore I don't need to do anything to cancel it.
This is at odds with the previous information that I had read (which I can't find anymore), saying that my subscription would be automatically renewed after 3 months.
Anyway, problem solved. Thanks a lot again and best regards,
Rafael ▲ Collapse
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