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Andrej Fric Slovenia Local time: 12:27 Member (2011) German to Slovenian + ...
Feb 1, 2017
Problem: I work on 2 different computers. Most of the clients assign my work to my mobile workstation and one assigned to my desktop PC. I cannot open Across on desktop PC, I always have to log on first and then I receive the message: "Too many attempts ..." As I wanted to reach their support, my username and password don't work anymore and when I requested new user account, nothing happened. No e-mail, nothing. Are they even there? Support people I mean. Is ... See more
Problem: I work on 2 different computers. Most of the clients assign my work to my mobile workstation and one assigned to my desktop PC. I cannot open Across on desktop PC, I always have to log on first and then I receive the message: "Too many attempts ..." As I wanted to reach their support, my username and password don't work anymore and when I requested new user account, nothing happened. No e-mail, nothing. Are they even there? Support people I mean. Is there any telephone number I could call? Last time I asked for support (1.5 years ago) I never received any answer. ▲ Collapse
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Hello Andrej, I have experienced similar issues. I got this message yesterday.
"thank you for your email. thank you for your email. In this case, please contact our Technical Support Team directly. Please go to https://helpdesk.across.net quickly register for the ticket system and then hand in a support ticket.
Best regards
crossMarket Support Team"
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Andrej Fric Slovenia Local time: 12:27 Member (2011) German to Slovenian + ...
TOPIC STARTER
The response of Across team was swift and professional
Feb 2, 2017
The issue was solved when the member of the staff logged directly to my PC and done his magic trick. Thank you, Damian, the issue was solved in a timely manner.
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