How to reach Across support? Do they response?
Thread poster: Andrej Fric

Andrej Fric  Identity Verified
Slovenia
Local time: 10:24
Member (2011)
German to Slovenian
+ ...
Feb 1, 2017

Problem:
I work on 2 different computers.
Most of the clients assign my work to my mobile workstation and one assigned to my desktop PC.
I cannot open Across on desktop PC, I always have to log on first and then I receive the message: "Too many attempts ..."
As I wanted to reach their support, my username and password don't work anymore and when I requested new user account, nothing happened. No e-mail, nothing.
Are they even there? Support people I mean.
Is there any telephone number I could call?
Last time I asked for support (1.5 years ago) I never received any answer.


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Siontrans
Local time: 11:24
Member (2014)
English to Greek
Re:Problem Feb 1, 2017

Hello Andrej,
I have experienced similar issues. I got this message yesterday.

"thank you for your email. thank you for your email. In this case, please contact our Technical Support Team directly. Please go to https://helpdesk.across.net quickly register for the ticket system and then hand in a support ticket.

Best regards


crossMarket Support Team"


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Andrej Fric  Identity Verified
Slovenia
Local time: 10:24
Member (2011)
German to Slovenian
+ ...
TOPIC STARTER
The response of Across team was swift and professional Feb 2, 2017

The issue was solved when the member of the staff logged directly to my PC and done his magic trick.
Thank you, Damian, the issue was solved in a timely manner.


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