Invalid Translator Edition Environment
Thread poster: Christy Wyatt

Christy Wyatt  Identity Verified
United States
Local time: 02:51
French to English
Aug 3

Hi,
I am trying to install Across Basic Edition inside a VDI (virtual desktop) and am getting an error message :

"Across detected an invalid Translator Edition environment and could not repair it. If you are sure you do not need your previous Translator Edition data, you can delete the environment and create a new one. Otherwise, please contact the Across support desk for assistance.
Do you want to delete the environment and create a new one?"

I do not understand as I have never had Across on this computer before. When I click "yes," nothing happens. The error message just keeps re-appearing. When I click "no," the message disappears and the application just closes.

I would be surprised if any of you has seen this or can provide a solution, but has anyone used Across inside a VDI or do you know a way to contact their help desk via email instead of by phone? I am in the US and it would be an international phone call.

Thank you!


 

Vorchuchelo
Russian Federation
Hope it will help you Aug 13

https://www.my-across.net/en/support/request/

 


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