Could someone help me figure out why Alchemy Catalyst crashes when I launch it?
Thread poster: Eric H.

Eric H.
Local time: 14:03
English to Chinese
Apr 15, 2010

I have just installed Alchemy Catalyst 8.0 in my computer, and every time I launch the program, it crashes...
oops...

2010-04-15_220859.png

2010-04-15_220916.png

and .log file in the directory
X:\Users\Public\Alchemy Software\Catalyst 8.0

22:08:32 (lmgrd) -----------------------------------------------
22:08:32 (lmgrd) Please Note:
22:08:32 (lmgrd)
22:08:32 (lmgrd) This log is intended for debug purposes only.
22:08:32 (lmgrd) There are many details in licensing policies
22:08:32 (lmgrd) that are not reported in the information logged
22:08:32 (lmgrd) here, so if you use this log file for any kind
22:08:32 (lmgrd) of usage reporting you will generally produce
22:08:32 (lmgrd) incorrect results.
22:08:32 (lmgrd)
22:08:32 (lmgrd) -----------------------------------------------
22:08:32 (lmgrd)
22:08:32 (lmgrd)
22:08:32 (lmgrd) Running lmgrd in dedicated windows ...
22:08:32 (lmgrd) Use -z to run in foreground in this window
22:08:32 (lmgrd) -----------------------------------------------
22:08:32 (lmgrd) Please Note:
22:08:32 (lmgrd)
22:08:32 (lmgrd) This log is intended for debug purposes only.
22:08:32 (lmgrd) There are many details in licensing policies
22:08:32 (lmgrd) that are not reported in the information logged
22:08:32 (lmgrd) here, so if you use this log file for any kind
22:08:32 (lmgrd) of usage reporting you will generally produce
22:08:32 (lmgrd) incorrect results.
22:08:32 (lmgrd)
22:08:32 (lmgrd) -----------------------------------------------
22:08:32 (lmgrd)
22:08:32 (lmgrd)
22:08:32 (lmgrd) pid 3572
22:08:32 (lmgrd) Detecting other lmgrd processes...
22:08:33 (ALCHEMY) OUT: "TranslatorLite_" ERIC@Fantasie
22:08:33 (lmgrd) ALCHEMY already running 27000@Fantasie
22:08:33 (lmgrd) lmgrd already serving all vendors, exiting
22:08:34 (ALCHEMY) UNSUPPORTED: "TradosComponentV2" (PORT_AT_HOST_PLUS ) ERIC@Fantasie (License server does not support this feature (-18,327))
22:08:34 (ALCHEMY) UNSUPPORTED: "IdiomComponent" (PORT_AT_HOST_PLUS ) ERIC@Fantasie (License server does not support this feature (-18,327))
22:09:19 (ALCHEMY) IN: "TranslatorLite_" ERIC@Fantasie



Thanks a million!!!


 

Alchemy Support
Local time: 06:03
English
OS and DEP Apr 15, 2010

Hi Eric,

What OS are you using?

Do you use DEP? Have you checked if you added all the necessary processes to it? Link is below:

http://www.alchemysoftware.ie/livedocs/Knowledgewell/alchemy_catalyst/standard_support/troubleshooting/running_catalyst_with_dep_on.htm

Thanks and regards,
Jette


 

Jaroslaw Michalak  Identity Verified
Poland
Local time: 07:03
Member (2004)
English to Polish
Restart? Apr 15, 2010

Have you restarted the computer? It seems some processes are running which exclude another instance of the program...

 

Anahit Simonyan  Identity Verified
Armenia
Local time: 10:03
Member (2010)
English to Armenian
+ ...
Alchemy Apr 15, 2010

I can't say myself, but try to get the help of the Alchemy support. I just wrote them mails about PUblisher not writing Asian characters and they provided me comprehensive support.

 

Eric H.
Local time: 14:03
English to Chinese
TOPIC STARTER
Thanks Apr 15, 2010

Hi Jette,

Thanks for your reply!

I'm using Windows 7 (US_EN) with system locale set to Chinese (Simplified, PRC)

I also follow the steps of DEP settings you have mentioned, and then I restart my computer.

2010-04-16_010511.png

When I launch catalyst, it still crashes.


1:04:17 (lmgrd) -----------------------------------------------
1:04:17 (lmgrd) Please Note:
1:04:17 (lmgrd) pid 3756
1:04:17 (lmgrd) Detecting other lmgrd processes...
1:04:17 (ALCHEMY) OUT: "TranslatorLite_" ERIC@Fantasie
1:04:18 (lmgrd) ALCHEMY already running 27000@Fantasie
1:04:18 (lmgrd) lmgrd already serving all vendors, exiting
1:04:18 (ALCHEMY) UNSUPPORTED: "TradosComponentV2" (PORT_AT_HOST_PLUS ) ERIC@Fantasie (License server does not support this feature (-18,327))
1:04:18 (ALCHEMY) UNSUPPORTED: "IdiomComponent" (PORT_AT_HOST_PLUS ) ERIC@Fantasie (License server does not support this feature (-18,327))
1:04:20 (ALCHEMY) IN: "TranslatorLite_" ERIC@Fantasie

p.s. I also have SDL Trados Studio 2009 and SDL MultiTerm 2009 installed in my computer.

Best regards,
ERIC


 

Alchemy Support
Local time: 06:03
English
New Build Apr 16, 2010

Hi Eric,

Can you please download the new build for Catalyst 8 from ftp://user:3dI88234i@ftp.alchemysoftware.net/Catalyst8/8139/Catalyst_8139.zip

Please unisntall your old build via Control panel > Add or Remove Programs, reboot your machine and then install the new build.

Please let me know if Catalyst is still crashing.

Thanks and regards,
Jette


 

Eric H.
Local time: 14:03
English to Chinese
TOPIC STARTER
Great, it works!!! Apr 18, 2010

Hi Jette,

Sorry for the delay in my reply.

I had downloaded the latest version of Catalyst, and after uninstalling previous version of Catalyst, I installed the new version in my windows.

Oops...

It is still crashing.

Finally, I figure out an alternative way of using Catalyst, that is, installing Catalyst in Vmware Virtual Machine OS.

Thank God! It works!!!

2010-04-18_124630.png


Best regards,

ERIC


 


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