Help with Alchemy Catalyst 12.0 License
Thread poster: Valeria Vitale

Valeria Vitale  Identity Verified
Argentina
Local time: 07:31
Member (2006)
English to Spanish
+ ...
Aug 21, 2017

Hello,

I have installed Alchemy Catalyst 12.0 and requested a Translator/Lite License, then followed all the steps including copying the license in the appropriate folder and rebooting my computer.

But it keeps asking for a license, and the software is running in demo version.

What should I do?

Thank you in advance.

Valeria


 

Alchemy Support
Local time: 11:31
English
Activation Aug 22, 2017

Hi Valeria,

Could you check if you have saved the TranslatorLite.lic under C:\Users\Public\Alchemy Software\Catalyst 12.0?
Please also make sure there is no other file ending with .lic in the above location.

If the license file is in the correct location and no other .lic exist, can you right-click on Catalyst.exe and choose "Run as administrator"?
If this fails, can you send me your TranslatorLite.lic to info@alchemysoftware.com.

Thanks and regards,
Jette


 


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