Sound problems with Flash videos
Thread poster: Ambrose Li

Ambrose Li  Identity Verified
Canada
Local time: 09:53
Chinese to English
+ ...
Feb 1, 2011

When I watch Flash videos (e.g., the videos on ProZ, or on YouTube), the sound will suddenly go mute after a few minutes into the video. Once the sound gets muted, the only way to get sound back is to stop the video, reload the page, and replay it; so I never get to hear any sound in any video beyond the first few minutes.

I wonder if anyone has seen this problem before, or what is causing it or how to fix it. Thanks very much in advance!

I’m using Google Chrome on a Macbook running 10.6, in case any of these rings a bell.


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Laurent KRAULAND  Identity Verified
France
Local time: 15:53
French to German
+ ...
What about other browsers? Feb 2, 2011

Hello Ambrose,
what about other browsers?
I don't use Chrome for different reasons and things go well with iCab, Safari and Opera.


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Ambrose Li  Identity Verified
Canada
Local time: 09:53
Chinese to English
+ ...
TOPIC STARTER
results with other browsers Feb 2, 2011

Hi Laurent,

I tried a few other browsers (with a non-ProZ video):
– On Firefox, the audio got muted after about 3 minutes
– On Safari, the video remained blank throughout, and the audio got muted after about 6 minutes
– Opera seems to play the video fine

I never thought that the browser would make such a difference. I thought that since Flash is a plug-in it should work about the same in all browsers. I obviously was mistaken. Hopefully Opera will run fine for other videos.

(I also managed to finish watching a short ProZ video yesterday, with a “trick” (suspending and resuming my computer)—this seems to imply a hardware problem, but this is a problem I don’t remember having before I upgraded to 10.6.)

Thanks for the suggestion!


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FarkasAndras
Local time: 15:53
English to Hungarian
+ ...
Flash - OS X Feb 2, 2011

OS X has pretty poor support for Flash. Basically, Apple hates flash and doesn't help Adobe much in creating a good flash plugin for its OS. It's a small market anyway, so there is a limit as to the amount of resources Adobe is willing to sink into this.
Make sure you have the latest updte of the flash plugin, maybe this bug has already been fixed. Other than that, I'm not sure what you can do. If the problem occurs with Youtube videos and it doesn't occur with offline videos (DVDs, avi files) then it's pretty much guaranteed that the culprit is the Flash plugin. You could try removing and reinstalling it, I guess, and you could try googling for a solution.


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Laurent KRAULAND  Identity Verified
France
Local time: 15:53
French to German
+ ...
Latest update Feb 3, 2011

The latest update for the OS X Flash plugin was made on November 12, 2010 as far as I know.

@ Ambrose (just in case): you will find the plugin by searching it through the Search function of your Applications folder.

Also: have you checked your versions of FF and Safari? I guess they are up to date, but it's worth checking anyway.


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Sound problems with Flash videos

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