Alison Riddell-Kachur wrote:
Francesca Moletta wrote:
Now, in the 2 invoices bank data were the old ones, but as soon as I opened my new account I sent them my new bank data and I told them to do all payments to that new account.
It might not be what you want to hear, but perhaps you should have kept the old account running for a while - at least until all the invoices had been paid that stated that account in their payment details.
I don't think you can make the customer refund the EUR 36. They followed the instructions you gave them on the invoice. It's a bit like going into a cafe and ordering a cup of coffee, then when they have the milk on to boil telling them that you've changed your mind and that you'd like tea instead.
I see what you mean, Alison. But I opened the new account last January (and I told them as soon as I opened it) and I couldn't keep 2 accounts running (double fairs!) for 5 months just because he's a slow payer.
As of today, he was the only customer who owned me 2004 invoiced money (because of his slowness in paying).
Moreover he paid the October invoice (old bank data) to the new (right) bank account, so I thought he definitely took note of the change...