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I have three outsourcers in Luxembourg, Spain and one in the UK who have refused to pay some considerable amounts for work done and I'm afraid I must either put them into collection, since I have had to pay contractors for their work, or go to court to enforce collection. If anyone has any tips, experiences or recommendations on how to go about enforcing collection action against these agencies, I would very much appreciate your inputs.
They (Euler Hermes) have an operation in Benelux called Cobac. Ditto the UK called EHUK (formerly known as Trade Indemnity). Likewise Spain called Credito y Caucion.
Their main business is credit insurance, but I know that the UK and Benelux arms will undertake debt collection for non-policy holders, so I would hope the same applies to ACI. At the very least, if they do, with that corporate structure, it should enable you to get a one-stop service from a company operating in your time zone
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I have been looking into this issue as I am in a similar position with a Swiss agency. I am not so sure about the other countries, but in the UK there is a small claims procedure which is valid for claims of up to £5000. This method allows you to pursue a claim through the courts without expensive legal or credit collection fees. It may prove a bit awkward from abroad but it's worth looking at.
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